Patient Services Representative

1012 Lehigh Valley Physician Group - Lehigh; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

1012 Lehigh Valley Physician Group - Lehigh is seeking a clerical/administrative professional to coordinate daily operations, enhance the patient experience, and manage clerical tasks. The role requires customer service experience and proficiency in computer skills.

This position includes responsibilities like patient registration, scheduling appointments, and maintaining confidentiality. The successful candidate will work Monday–Friday from 8:30 a.m. to 5:00 p.m.

Qualifications

• 1 year customer service experience required.
• Ability to adapt to changing priorities.
• Proficient computer skills necessary.
• Must maintain strict confidentiality.

Responsibilities

• Coordinates daily physician practice operations.
• Gathers information for patient registration.
• Schedules and confirms patient appointments.
• Performs clerical functions like billing and filing.
• Maintains the patient schedule effectively.

Skills

Customer service

Computer skills

Detail-oriented

Confidentiality

Education

High School Diploma or GED

Job description

Job Summary

Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Job Duties

• Performs a variety of detail‑oriented administrative tasks that anticipate the needs of team members and patients according to the organization’s policies and standard work.
• Gathers information necessary for accurate registration and check‑in to fulfill service promise.
• Obtains and verifies insurance authorizations/pre‑certification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach including telephone and EMR messaging.

Minimum Qualifications

• High School Diploma or GED.
• 1 year customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detail‑oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of payment accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal and its features.

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing and keyboard use. Patient‑care providers may be required to perform activities specific to their role, including kneeling, bending, squatting, and performing CPR.

Job Information

Work Shift: Day Shift
Work Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m., with variable hours.
Primary Location: Health Center at Hecktown Oaks, 3794 Hecktown Rd.

Legal and Equal Opportunity Statement

Lehigh Valley Health Network is an equal‑opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Disclaimer

The position description provides the major duties, responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.