Patient Services Representative

US Acute Care Solutions; United States; Remote; USD 21,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings accounts and flexible S

401(k) employer contributions

Paid time off and holidays

Paid parental leave

Disability insurance

Life and AD&D insurance

Employee assistance programs

Job summary

US Acute Care Solutions is seeking a Patient Service Representative for a fully remote role. You will be on the front lines supporting patients, handling calls, and guiding billing questions and payment options.

No prior experience is required, but strong communication and a customer-service mindset are essential. In this entry-level position, you will develop healthcare-specific experience, learn HIPAA rules, and contribute to a supportive team that values accuracy, empathy, and responsiveness

Qualifications

• High school diploma or equivalent required; call center or billing experience helpful but not required.
• Strong customer service skills and willingness to learn in a fast-paced environment.
• Good communication, empathy, and confidentiality compliance.

Responsibilities

• Handle high volume inbound calls from patients, representatives, attorneys, and insurers.
• Identify caller needs and resolve inquiries timely and accurately.
• Research billing issues following standard work policies; document findings.
• Escalate complex accounts as needed and explain billing policies to patients.
• Process payments and adjustments; manage incoming correspondence securely.
• Maintain HIPAA compliance and professional conduct at all times.
• Support department scheduling and coverage for call center hours.

Skills

Customer service

Phone communication

Active listening

Professionalism

Multitasking

Time management

Independent work

Adaptability

Learning mindset

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Job Posting Closing Date:

Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you're a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Job Description

Start your career in healthcare as a Patient Service Representative---no experience required!

In this fully remote role, you'll be on the front lines of patient support by answering calls and playing a key role in the final step of their care journey. You'll develop valuable, real-world experience in healthcare while strengthening your critical thinking and customer service skills.

You'll also help with billing questions and guide patients through payment options. If you're reliable, friendly, and ready to learn, this is a great first step into a meaningful, growing field.

Location:

Remote

ESSENTIAL JOB FUNCTIONS:

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies.
• Accurately identify caller's needs and resolve inquires in a timely and accurate manner.
• Research and document billing issues by following documented standard work policies, procedures and department resources effectively.
• Utilize escalation protocols when necessary to address complex accounts.
• Communicate USACS billing policies clearly as they relate to patient accounts.
• Identify in billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company.
• Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values.
• Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.
• Adhere to department schedule and department attendance policies to ensure adequate coverage of call center hours

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to provide the highest quality of Customer Service to patients, hospital staff, co-workers, etc.
• Exceptional phone skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management.
• Ability to adapt communication style to different types of callers, while maintaining professionalism, composure, and empathy
• Proficiency with Windows applications, including Excel, Word, and Outlook
• Understanding medical insurance terminology; familiarity with ICD-10 and CPT coding is beneficial.
• Basic math skills for handling calculations related to payments and balances.
• Effective multitasking, prioritization, and time management abilities.
• Self-motivated with the capacity to work independently and collaboratively.
• Comfortable working in a fast-paced, dynamic environment and open to learning new processes. Must be able to work in a fast paced, ever-changing environment
• Displays an eagerness and capacity to learn when faced with new situations and problems
• Willingness to request patient payments and assist in settling account balances.
• Receptive to constructive feedback and continuous improvement.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Experience in call centers, customer service, medical insurance, or billing is helpful, but not required.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds.
• Required to have close visual acuity to perform job.

Hourly Rate:

$14.53--$26.88

Expected Starting Rate:

$18.25/hour

Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

USACS offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees.

Benefits may vary based on role, location, and employment status, but generally include:

• Medical, dental, and vision insurance options

• Health savings accounts (HSA) and flexible spending accounts (FSA)

• 401(k) employee and employer contributions

• Paid time off, including vacation, sick leave, and company holidays

• Paid parental leave & family support benefits

• Short-term and long-term disability insurance

• Life and accidental death & dismemberment (AD&D) insurance

• Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.