Patient Services Representative

Surgery Partners; Ogden (UT); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health, dental, and eye

Health Savings Account with employer"s

Life Insurance

PTO

401(k) retirement plan

And more!

Job summary

Surgery Partners is seeking a Patient Services Representative to be the first point of contact for patients and families at an ambulatory surgery center. You will help with patient registration, verify demographics and insurance, and collect payments while maintaining a welcoming, patient-focused environment.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced setting. Proficiency with EMR systems and Microsoft Office is beneficial.

Qualifications

• High school diploma or GED required.
• Front desk, medical office, or customer service experience preferred.
• Experience with medical billing systems, insurance verification, and payment collection preferred.

Responsibilities

• Greet patients and families professionally to ensure a positive experience.
• Register patients and verify demographics, insurance, ID, and required documentation.
• Collect copays, deductibles, coinsurance, and other patient financial responsibilities at service time.
• Process and document payments, issue receipts, and assist with daily reconciliation.
• Answer calls and direct inquiries to appropriate staff.
• Assist patients and families throughout their visit with a welcoming, supportive approach.
• Prepare and organize patient charts for procedures, including attaching H&P and records.
• Maintain HIPAA compliance and handle confidential information.

Skills

Communication skills

Attention to detail

Multitasking

Patient service

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Records

Job description

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is the Company's policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact [e-mail]

Position Summary

The Patient Services Representative serves as the first point of contact for patients and families, providing courteous, professional, and compassionate customer service. This position is responsible for patient registration, verifying demographic and insurance information, collecting payments, preparing medical charts, and performing general clerical duties to support efficient daily operations of the surgery center. Strong attention to detail, organization, and the ability to multitask are essential.

Essential Duties and Responsibilities

• Greet patients and families in a friendly, professional manner, ensuring a positive patient experience.
• Register patients and accurately verify demographic, insurance, identification, and required documentation.
• Collect copays, deductibles, coinsurance, and other patient financial responsibilities at the time of service.
• Accurately process and document payments, provide receipts, and assist with daily payment reconciliation.
• Answer incoming calls, respond to patient and family questions, and direct inquiries to appropriate staff.
• Assist patients and families with their needs throughout their visit while maintaining a welcoming and supportive environment.
• Prepare and organize patient charts for upcoming procedures, including attaching History and Physical (H&P) documents and other required medical records.
• Review patient charts for accuracy and completeness, communicating missing documentation to appropriate staff.
• Perform general clerical duties, including scanning, filing, data entry, and maintaining organized records and workspaces.
• Maintain strict patient confidentiality and comply with HIPAA regulations, facility policies, and procedures.
• Collaborate with clinical and administrative staff to support timely patient registration and efficient daily operations.
• Perform other duties as assigned.

Qualifications & Skills

Education & Experience

• High school diploma or GED required.
• Previous front desk, medical office, surgery center, or customer service experience preferred.
• Experience with medical billing systems, insurance verification, and payment collection preferred.

Skills & Abilities

• Excellent verbal and written communication skills with a strong customer service focus.
• Exceptional attention to detail, accuracy, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Proficiency with computers, Microsoft Office, and ability to learn electronic medical record systems.
• Ability to maintain confidentiality and handle sensitive patient and financial information appropriately.
• Dependable, adaptable, and capable of working independently and as part of a team.
• Professional, compassionate, and patient-focused attitude.

Working Conditions

Position is primarily located in the front desk and reception area of an ambulatory surgery center. Responsibilities require prolonged periods of sitting or standing, frequent computer use, and occasional lifting of up to 25 pounds.

General Expectations

The ideal candidate is reliable, detail-oriented, and committed to providing excellent patient service. They should demonstrate professionalism, compassion, and flexibility while helping maintain an organized and efficient business office.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensat