Patient Services Representative

Jobtailor; Newark (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a patient‑facing front desk professional in Newark, OH to serve as the initial contact for patients and families. You will schedule appointments, collect copays, and coordinate with clinic teams to ensure smooth follow‑ups and billing accuracy.

The ideal candidate demonstrates strong communication, empathy for patients, and the ability to work across multiple systems while maintaining compliance and a patient‑centered approach.

Qualifications

• 2+ years of front desk experience preferred.
• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service‑centric approach with initiative to resolve inquiries.
• Empathetic and compassionate to support patients’ recovery journey.
• Able to work with a diverse population.
• Strong problem solving with sense of urgency.
• Team player in a multidisciplinary healthcare environment.
• Adaptable and agile in a dynamic setting.
• Comfortable using multiple systems for communication and documentation.
• Familiar with MS Office (Outlook, Teams, Word).
• Committed to compliance and integrity.

Responsibilities

• Serve as first point of contact for patient inquiries and problem solving.
• Schedule and confirm patient appointments.
• Collect point of service payments including patient copays.
• Communicate with clinic teams and central support on appointments and follow‑ups.
• Attend required meetings and collaborate with the clinic team.
• Maintain accurate new and current patient accounts including insurance and billing info.
• HIPAA familiarity is desirable.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Adaptability

MS Office

HIPAA awareness

Education

High School Diploma or equivalent

Job description

Responsibilities

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.
• Attend required meetings/huddles and collaboration within clinic team.
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
• Familiarity with HIPAA and 42-CFR part 2 desired.

Requirements

• 2+ years of prior front desk experience preferred.
• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Strong customer service‑centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team‑player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
• Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements.