Patient Services Representative

Jobtailor; Harrisonburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

BrightView Health in Harrisonburg, VA seeks a Patient Services Representative to ensure a warm, organized front desk and smooth clinic operations. You will greet patients, manage appointments, answer inquiries, and coordinate with care teams to keep visits efficient and patient-focused.

Ideal candidates have 2+ years of front desk experience, strong communication skills, empathy, and a solutions-oriented mindset to support the recovery journey of BrightView’s patients.

Qualifications

• 2+ years of front desk experience.
• Excellent verbal and written communication skills.
• Customer service oriented with problem-solving mindset.
• Empathetic and compassionate approach to patient care.
• Ability to work with diverse patients and team members.
• Comfort with multiple clinic systems and documentation.
• Familiarity with HIPAA and healthcare regulations is preferred.

Responsibilities

• Join our team as a Patient Services Representative to deliver exceptional patient experiences.
• Serve as first point of contact for patient inquiries and scheduling.
• Schedule and confirm patient appointments.
• Collect payments including copays.
• Maintain accurate patient accounts and insurance/billing information.
• Communicate with clinic teams and central support regarding appointments and follow-ups.
• Attend meetings and collaborate with the clinic team.
• Ensure HIPAA compliance and privacy standards.

Skills

Front desk experience

Verbal communication

Written communication

Customer service

Empathy

Problem solving

Team player

Adaptability

Technical literacy

Tools

MS Office

Job description

Responsibilities

• Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences.
• As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in‑clinic experience.
• Your dedication will help set our patients on the path to successful recovery with every visit.
• Serve as first point of contact for patient inquiries, customer services, and assist with problem solving any patient issues.
• Schedule and confirm patient appointments.
• Collect point of service payments, including patient copays and other forms of patient financial responsibility.
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow‑up needs.
• Attend required meetings/huddles and collaborate within clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Familiarity with HIPAA and 42‑CFR part 2 desired.

Requirements

• 2+ years of prior front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service‑centric approach to work, take initiative to offer solutions to patient inquiries.
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients.
• Competent at working with a diverse population of colleagues and patients.
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency.
• Team player, able to work collaboratively in a multidisciplinary healthcare environment.
• Adaptable and agile within a dynamic work environment.
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes.
• Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred.
• Embraces BrightView’s culture of compliance – operates with a high degree of integrity and compliance to work standards and regulatory requirements.

Soft Skills

• Excellent verbal communication.
• Excellent written communication.
• Customer service.
• Empathy.
• Compassion.
• Problem solving.
• Team player.
• Adaptability.
• Initiative.
• Collaboration.