Patient Services Representative

University of Southern California; Glendale (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Trojan Family Rewards

Job summary

University of Southern California Ostrow School of Dentistry seeks a Patient Services Representative to welcome patients, process full-service patient intake, and support student learning.

The role handles insurance eligibility, front-desk processes, and financial reconciliation, requiring customer-centric, detail-oriented, and multi-tasking capabilities in a fast-paced environment.

Qualifications

• Minimum Education: High school or equivalent.
• Minimum Experience: 2 years in front-office healthcare or dental clinic preferred.
• Experience with dental management systems (axiUm or Dentrix) advantageous.

Responsibilities

• Check-in patients and verify insurance eligibility.
• Process financial transactions and reconcile patient accounts.
• Provide front-desk assistance to patients and management.
• Maintain accurate patient records and assist with administrative duties.

Skills

Customer service

Multi-tasking

Phone handling

Administrative support

Education

High school diploma or equivalent

Tools

axiUm

Dentrix

Job description

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and expert faculty members provide future oral health professionals with the skills they need to succeed and excel in dentistry.

In addition to providing an exceptional educational experience to our students, we also strive to provide high quality oral care to our patients. The student clinics are an essentialpiece to providing excellent oral care to the community and supports student leading.

The Office of Clinical Affairs has an immediate opening for a Patient Services Representative to support patient care and student learning. The ideal candidate is enthusiastic and committed to delivering stellar customer service. This talented individual will welcome patients into the school by completing full-service patient processing.

The Patient Services Representative is expected to handle multiple tasks at once andmaintain accuracy and professionalism at all times. The responsibilities include, but are not limited to, patient check-in, insurance eligibility verification, and financial reconciliation of patient accounts.

If you embody the following characteristics, you are highly encouraged to apply: friendly, customer-centric, detail-oriented with the ability to problem-solve, and can thrive in a fast-paced diverse environment.

Job Accountabilities:

• Performs a variety of administrative duties in a dental clinic or practice.
• Provides assistance to patients and to management.
• Verifying insurance eligibility
• Reconciling patient accounts and financial transactions.

Preferred Qualifications:

• Preferred Education: Associate's degree
• Preferred Experience: 2-5 years working front office in a Dental Clinic
• Working knowledge of dental management systems, preferably axiUm or Dentrix.
• Experience in consumer-side healthcare environment.

Preferred Skills:

• Answer telephones
• Assemble and organize numerical data
• Auditing
• Balance figures
• Clinical documentation
• Communicate with others to gather information
• Compute totals
• Gather data
• Maintain filing systems
• Schedule appointments
• Taking payments
• Understand and apply policies and procedures
• Use database and/or word processing software
• Verify calculations

MACHINE/EQUIPMENT:

• Calculator
• Computer network (department or school/university)
• Computer peripheral equipment
• Fax
• Personal computer

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.

USC has great minds that transform the world with their talents and research. Will you be one?

FIGHT ON!

The budgeted hourly rate for this position is $22.50/hr . When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

Job ID REQ20181105

Posted Date 09/24/2026