Patient Services Representative

Balance Health; La Mesa (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA contributions

FSA

Paid time off

401k with match

Employee assistance program

Life and AD&D insurance

Short/Long-term disability

Job summary

Balance Health is seeking a Patient Services Representative to welcome patients, manage check-in and scheduling, and assist with the checkout process at our La Mesa clinic. The role requires strong communication, basic computer skills, and a patient-centered approach within a fast-paced healthcare environment.

The PSR will gather insurance information, explain co-pays and balances, and perform related office duties as needed. Monday through Friday schedule applies in our California location.

Qualifications

• Greet patients and assist with check-in and checkout
• Collect insurance details, co-pays and balances
• Proficient in basic computer use and office equipment
• Maintain patient-focused, independent work style in a fast-paced environment

Responsibilities

• Greet patients
• Check in patients and address concerns
• Collect insurance overview, co-pay, deductible and open balances
• Support with general office tasks as needed

Skills

Greeting patients

Check in patients

Scheduling appointments

Verbal communication

Written communication

Basic computer skills

Patient-focused

Independent work

Adaptability

Education

High school diploma or GED

Job description

Description

About Balance Health

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care.

Our Team is looking for a Patient Services Representative (PSR) who would be responsible for greeting and checking in patients, scheduling appointments and following through with the checkout process. The PSR will also assist with office duties as needed.

• Greet patients
• Check in patients and assist with individual concerns, as they arise
• Collect appropriate information including insurance overview, co-pay, deductible and open balances
• Other tasks, as assigned

SCHEDULE: Monday through Friday

Requirements

QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS

• High school diploma or GED required
• Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
• Good verbal and written communication skills
• Basic knowledge of computers and office equipment
• Patient-focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast-paced environment

BENEFITS:

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 4% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.
• Must be able to lift/carry up to 25 lbs.

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.