Patient Services Representative

Balance-Health; Henderson (NV); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

HSA with employer contribution

FSA

Generous PTO program

401k with 4% match

Employee assistance program

Life and AD&D insurance

Employer paid short-term disability

Long-term disability

Pet Insurance

Job summary

Balance-Health is seeking a Patient Services Representative to support our Las Vegas area offices by answering a high volume of calls, scheduling appointments, and delivering excellent customer service to patients and practices.

You will document messages, update contact details, and route inquiries to the appropriate staff while using patient records systems in a fast-paced healthcare environment. Professional communication and patient-first approach are essential.

Qualifications

• Minimum High School Diploma or Equivalent.
• Experience in fast paced scheduling or call center.
• 1+ years of customer service experience.
• Minimum of 2 years in a healthcare position preferred - but willing to train the right individual.
• Good verbal and written communication skills.

Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Skills

Communication

Customer service

Organization

Problem solving

Phone etiquette

Documentation

Adaptability

Independence

Sensitivity

Reliable commute

Education

High School Diploma

Call center experience

Healthcare exposure

Tools

Patient records systems

Job description

Description

Las Vegas Foot & Ankle is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. We have 4 convenient locations across Henderson and Las Vegas.

Las Vegas Foot & Ankle is looking for a Patient Services Representative to answer a high volume of calls, provide excellent customer service, and provide support to the practices.

Duties and Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

Requirements

• Strong computer skills, including basic keyboarding skills
• Ability to navigate through patient records systems
• Ability to analyze situations, prioritize, develop solutions, and make recommendations
• Ability to work with minimal supervision
• Excellent customer service and communication skills over the telephone
• Ability to communicate sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Knowledge of medical practice terminology
• Patient-focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast-paced environment
• Ability to reliably commute to our Kirkland, Renton, and Everett offices

Education and Experience

• Minimum High School Diploma or Equivalent
• Experience in fast paced scheduling or call center
• 1+ years of customer service experience
• Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
• Good verbal and written communication skills

Benefits of Working with Las Vegas Foot & Ankle

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 4% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Employer paid Short-Term Disability
• Long-Term Disability
• Pet Insurance

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Balance Health is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception
• Must be able to lift/carry up to 25lbs

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.

To find out more, visit https://www.balancehealth.com