Patient Services Representative

Triad-Adult-; Greensboro (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Triad-Adult- in Greensboro, NC seeks a full-time front desk receptionist to greet patients, manage check-ins, and relay messages to clinical staff. You will verify demographics and insurance information, schedule appointments, and handle basic clerical duties with accuracy.

Proficiency in English, data entry, and office software is required. Must maintain a professional, confidential, and welcoming environment at the front desk.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal English communication.
• Experience with data entry and general office tasks.

Responsibilities

• Greet, register, and check in patients; verify and update demographic and insurance information.
• Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
• Collect co-pays and inform patients of financial responsibilities.
• Schedule appointments and follow-ups per clinic guidelines.
• Answer and route phone calls; document and relay patient messages/triage calls.
• Maintain accurate records and scan required documents into the system.
• Print immunization records as requested by patients.
• Communicate patient arrival to clinical staff and support care coordination.
• Maintain a clean, organized front desk and waiting area.
• Balance cash drawer, complete daily reports, and perform closing procedures.
• Assist with medical records and administrative tasks as needed.
• Follow all safety, confidentiality, and organizational policies.
• Performs other duties as assigned.

Skills

Customer service

Telephone etiquette

Communication skills

Data entry

Education

High school diploma

Tools

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Greensboro, NC, US

6 days ago Requisition ID: 1565

Position Summary

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.

Job Responsibilities

• Greet, register, and check in patients; verify and update demographic and insurance information.
• Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
• Collect co-pays and inform patients of financial responsibilities.
• Schedule appointments and follow-ups per clinic guidelines.
• Answer and route phone calls; document and relay patient messages/triage calls.
• Maintain accurate records and scan required documents into the system.
• Print immunization records as requested by patients.
• Communicate patient arrival to clinical staff and support care coordination.
• Maintain a clean, organized front desk and waiting area.
• Balance cash drawer, complete daily reports, and perform closing procedures.
• Assist with medical records and administrative tasks as needed.
• Follow all safety, confidentiality, and organizational policies.
• Performs other duties as assigned.

Preparation and Training

• Job duties require a high school education with additional specialized courses.
• Must be proficient in English oral and written communication.
• Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment.
• Must maintain excellent customer service abilities.
• Must maintain current NC driver’s license for occasional outside travel.