Admin Rep

UNC Health; North Carolina; On-site; USD 25,000 - 34,000; Part time

Job summary

UNC Health in Raleigh, NC seeks a friendly Guest Services Associate to perform general office support and patient-facing tasks on a part-time, onsite basis. You will greet customers, route inquiries, assist with scheduling, and help maintain routine records according to established processes.

Hours are 24 per week with a night shift, and pay ranges from $18.00 to $24.66 per hour, with offers determined by experience and equity. No licensure required; HS diploma or GED preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Experience in customer service or office support is a plus.
• Ability to learn scheduling tools and to work with minimal supervision.

Responsibilities

• Greet and route internal and external customers by phone and in person; assist with general inquiries and direct as needed.
• Verify records against source documents and correct basic typographical errors.
• Perform basic scheduling of staff, facilities and/or patients; collect insurance cards and inputs data; collect copays.
• Carry out routine office duties: filing, faxing, mail distribution; produce reports and documents using MS Office.
• Prepare and maintain routine office records; data entry; escalate complex issues to supervisor.

Skills

Customer focus

Microsoft Office

Scheduling software

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Scheduling system

Data entry

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.

Responsibilities

• Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.
• Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.
• Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.
• Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.
• Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Years of experience is not required

Knowledge/Skills/and Abilities Requirements

• Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Guest Services

Work Type: Part Time

Standard Hours Per Week: 24.00

Salary Range: $18.00 - $24.66 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.