Patient Services Representative

spectrumhealth; Coloma (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Corewell Health in Coloma, MI is seeking a Patient Services Representative to join a team delivering registration, concierge and clerical services. You’ll help patients navigate appointments, referrals and medical records with care.

The role requires a High School diploma and about 2 years of relevant experience (insurance billing, access management, or EHR/EMR support). You’ll engage in EMR/EHR scanning, insurance authorizations, and training new staff in standard workflows.

Qualifications

• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Responsibilities

• Assist with patient registration and check-out processes.
• Schedule appointments and manage referrals, in-office procedures, surgeries and tests.
• Obtain insurance authorizations and assist with denials/appeals.
• Process EMR/EHR scanning and Right Fax uploads to EPIC.
• Assist with training new team members utilizing standard work.

Skills

Patient services experience

Insurance billing

Electronic health records

Education

High School Diploma or equivalent

Tools

EPIC

EMR/EHR

Right Fax

Job description

Hours for this position are Monday through Thursday 9 a.m. to 6 p.m. and Fridays 6:45 a.m. to 1 p.m.

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

• High School Diploma or equivalent
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Coloma Rehab - 7040 Red Arrow Hwy - Coloma

Job Details

Department Name: Rehab Watervliet - Watervliet Hosp

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 6:45 a.m. to 6 p.m.

Days Worked: Monday to Friday

Weekend Frequency: N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.