Patient Service Rep Associate

spectrumhealth; Saint Joseph (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Payactiv on-demand pay

Job summary

Corewell Health is seeking a Patient Services Representative to deliver registration, concierge, and clerical support for patients. You'll greet patients, manage check-in/out, verify demographics and insurance, and coordinate appointments. Proficiency with EPIC/EHR systems and strong customer service are essential.

The role emphasizes accurate data entry, attention to health maintenance gaps, and collaboration with a care team in a full-time day-shift schedule at the St Joseph site.

Qualifications

• High School Diploma or equivalent required.
• Preferred: Vocational/Technical certificate from college or technical school.
• 1 year of related experience in insurance billing, access management, patient financial services, or EHR support is a plus.

Responsibilities

• Greeting patients/visitors as a concierge and guiding them through the check-in process.
• Handle clerical tasks: answer calls, schedule appointments, process registrations, order supplies, and manage mail and letters.
• Register and check-in patients, verify demographics and insurance, and arrange follow-up visits.
• Maintain patient records and upload documents into the EHR (EPIC) and perform basic scanning.
• Participate in safety initiatives and related competencies.

Skills

Customer service

Phone etiquette

EMR/EHR familiarity

Registration/check-in

Education

High School Diploma

Tools

EPIC

Right Fax

Job description

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• High School Diploma or equivalent

Preferred

• Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).
• 1 year of relevant experience In insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Care Center Royalton - 3900 Hollywood Rd - St Joseph

Department Name

Occ Health - Medical Group South

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.