Patient Services Representative

UPMC; Camp Hill (Cumberland County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Gastroenterology Associates is seeking a friendly, organized Patient Services Representative to join our team. The role supports front office operations and surgery scheduling in a busy gastroenterology practice, delivering exceptional patient service.

Responsibilities include greeting patients, registering them, collecting payments, scheduling follow-ups, guiding portal use, and verifying insurance. This onsite, full-time role requires high school completion and strong PC skills.

Qualifications

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications and typing skills are preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Epic or Medipac or other health records systems is preferred.

Responsibilities

• Provide a warm, welcoming greeting to all patients.
• Guide patients through self-arrival technology or check in at front desk.
• Collect copayments and patient payments at point of service.
• Confirm and update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients with resources for ancillary services at checkout.
• Assist patients in navigating the healthcare system with clear instructions and follow-up as needed.
• Address concerns to restore a positive patient experience.
• Register patients in Biometrics program and explain benefits.
• Promote the MyUPMC patient portal and assist with registration.
• Educate patients regarding financial responsibility and connect with advocacy resources.
• Verify insurance benefits with carriers through online or phone verification.
• Obtain signatures for consent to treatment and financial responsibility per HIPAA.
• Distribute and triage phone calls to other departments and providers.
• Assist with administrative duties including scanning and faxing documents.
• Remain knowledgeable about the UPMC Patient Portal and help patients access health information.

Skills

Customer service

Typing

Proficient PC skills

Education

High school diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC Gastroenterology Associates is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team. This role is ideal for someone who enjoys working in a fast-paced specialty practice and is passionate about providing exceptional customer service while helping patients navigate their care journey. The position supports both front office operations and surgery scheduling activities within a collaborative gastroenterology practice.

UPMC Gastroenterology Associates is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team. This role is ideal for someone who enjoys working in a fast-paced specialty practice and is passionate about providing exceptional customer service while helping patients navigate their care journey. The position supports both front office operations and surgery scheduling activities within a collaborative gastroenterology practice.

Location

• 899 Poplar Church Road, Camp Hill, PA
• 2035 Technology Parkway, Suite 200, Mechanicsburg, PA

Travel between both practice locations is required on a scheduled basis.

Schedule

• Full-Time
• Onsite position
• Day shift
• Hours vary between 7:30 a.m. and 5:00 p.m.
• Travel between Camp Hill and Mechanicsburg offices as scheduled.

Why Join UPMC Gastroenterology Associates?

• Collaborative and supportive team environment
• Opportunity to work in a busy specialty practice
• Variety in daily responsibilities
• Direct impact on patient experience and access to care
• Opportunity to develop expertise in surgery scheduling and specialty practice operations

Responsibilities

• Provide a warm, welcoming greeting to all patients.
• Guide patients through the use of self-arrival technology or check patients in at the front desk based on their individual preferences.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients with appropriate resources for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear, understandable instructions and following up on unresolved questions or needs to ensure continuity of care.
• Understand the principles of service recovery and take appropriate action to address concerns and restore a positive patient experience when service expectations are not met.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Educate patients regarding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with appropriate carriers through online verification systems or telephone inquiries.
• Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Appropriately distribute and triage phone calls to other departments and clinical providers.
• Assist with administrative office duties, including scanning medical records and faxing documents.
• Remain knowledgeable about the navigation and usability of the UPMC Patient Portal and confidently communicate information patients need to successfully access health information and care services.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran