Patient Services Representative

Texas Oncology; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Texas Oncology, part of The US Oncology Network, seeks a Patient Services Representative for the Austin Midtown location. This full-time role operates Monday–Friday, 8:30am–5pm, with no weekends or major holidays.

The position offers a $1,500 sign-on bonus and growth from Level 1 to Sr based on experience. Responsibilities include scheduling patients and tests, handling referrals and authorizations, and coordinating with clinic staff to ensure smooth patient flow and confidentiality in a

Qualifications

• High school diploma or equivalent required.
• 0–3 years of medical business office experience.
• Level 2 requires 3–5 years, Sr requires 5+ years of experience in medical office settings.

Responsibilities

• Efficiently schedules patient appointments and tests in the electronic system.
• Responds to all scheduling calls with timely, accurate resolutions.
• Supports outside or surgical scheduling as needed and assists with pre-certifications and referrals.
• Ensures all authorizations and referrals are attached to appointments to avoid denials or delays in payment.
• Maintains scheduling templates and coordinates with clinics and front office staff.

Skills

Customer service

Scheduling experience

Communication

Education

High School Diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

Overview

The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full-time position will support the Austin Midtown location (901 W 38th St #200 Austin, Texas 78705). This is a full-time Monday-Friday 8:30am-5pm position with no weekends, call, or major holidays. This position can be a level 1, 2, or Sr based on candidate experience.

Sign On Bonus

This position is offering a Sign On Bonus of $1,500.00!!

Notes from the hiring manager

The Austin Midtown team fosters a collaborative, patient‑centered environment where teamwork, respect, and accountability are at the heart of everything!

As a part of The US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community‑based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading‑edge technology and research to deliver high‑quality, evidence‑based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation’s largest networks of community‑based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Patient Services Representative do?

Under general supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Responds to all incoming scheduling calls with timely and accurate resolutions. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

• Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Meets with patients to schedule all future appointments, procedures, or other exams needed.
• Utilizes dedicated program to triage and respond to all incoming scheduling calls timely and accurately.
• Accuracy schedule appointments while multi-tasking in a fast‑paced medical office.
• Ensures all authorizations and referrals are obtained and attached to appointments correctly to avoid denials or delays in payment.
• Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre‑certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, asking about test specifics from necessary parties and gathering patient information as needed.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedure.

Qualifications

Level 1

• High School Diploma or equivalent required.
• This position is entry level and requires 0-3 years of medical business office experience.

Level 2 (in Addition To Level 1 Requirements)

• Minimum 3 to 5 years medical business office experience.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.