Patient Services Rep Multispecialty Full time

Northwestern Medicine Delnor Hospital; Geneva (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

$10,000 Tuition Reimbursement per year

$10,000 Student Loan Repayment

$1,000 Professional Development per yr

$250 Wellbeing Fund per year

Matching 401(k)

Excellent medical, dental and vision

Life insurance

Annual salary increase and bonus

Paid time off and Holiday pay

Job summary

Northwestern Medicine Delnor Hospital is seeking a Patient Services Representative to greet patients, verify insurance, collect co-pays, and register new patients. You will also schedule appointments, coordinate outside testing, and document patient interactions to maintain accurate records.

The role requires strong customer service skills, capable multitasking, and a solid understanding of medical terminology.

Qualifications

• Zero to two years’ experience in a customer service position.
• High school diploma or GED equivalent.
• Preferred: bachelor's degree and working knowledge of medical terminology.

Responsibilities

• Greets patients and performs patient registration, verifies insurance, and collects co-pays.
• Updates patient demographics and company information.
• Answers phones and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Acts as liaison between patient and practice.
• Provides back-up for scheduling and ensures patient confidentiality.

Skills

Customer service

Phone etiquette

Medical terminology

Education

High school diploma

Bachelor’s degree

Tools

Epic

Job description

Salary

The salary range for this position is $19.00 - $24.70 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organisation’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
• Obtains and updates patient demographic information and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments
• Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
• Completes daily reconciliation report to assure charges have been entered correctly
• Pulls charts and readies them for the next day appointments; files completed patient charts daily.
• Files test/procedure results inpatient's medical record after physician has signed off on the results.
• Liaisons with company representatives or potential employees to assure correct services are provided.
• Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
• Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

Required:

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred:

• Bachelor’s degree.
• One to three years prior Physician office experience required
• Working knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

More details at https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.