Patient Experience Coach Nurse

Dignity Health; Phoenix (AZ); Presencial; USD 107 166 000 - 159 402 000; Tempo integral

Resumo da oferta

Dignity Health’s Saint Joseph's Hospital and Medical Center in Phoenix seeks a Patient Experience Coach to lead staff toward a patient-centered journey, enhancing communication, empathy, and service quality.

Responsibilities include daily rounds, coaching, and workshops on best practices, with emphasis on feedback analysis and service recovery. Requires RN with AZ license and BSN, strong interpersonal skills, and healthcare operations knowledge.

Qualificações

• Bachelor of Science in Nursing (BSN) is required
• Three+ years of RN experience with an AZ license
• Current American Heart Association certification (or equivalent)
• Basic Life Support (BLS) certification and patient-safety focus

Responsabilidades

• Participates in daily patient rounds and patient satisfaction activities
• Connects with patients and families to identify strengths and opportunities for improvement
• Promotes Five Fundamentals of Service (AIDET) and Evidenced Based Practices
• Communicates effectively to resolve issues and perform service recovery using HEART model
• Responds to service requests and feedback from Care Advisor
• Provides hands-on patient care as needed to support department goals

Conhecimentos

Communication skills

Interpersonal skills

Coaching / Training

Patient-centered care

Formação académica

BSN

AZ RN License

American Heart Association

BLS Certification

Descrição da oferta de emprego

Job Summary and Responsibilities

As a Patient Experience Coach, you will foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication, empathy, and service.

Every day you will conduct training, coach individually, and facilitate workshops on patient experience best practices. You'll analyze feedback, identify improvements, and collaborate on strategies to address patient needs.

To be successful, you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations.

• Participates in daily patient rounds and other patient satisfaction activities

• Possesses the ability to connect with the patient and actively listen, while drilling down into the patient experience to identify strengths and opportunities for improvement

• Promotes the use of the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for interactions with patients and visitors

• Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model

• Responds to service requests and feedback received from Care Advisor

• Provides hands on patient care as appropriate to meet the needs of the patients and department.

Job Requirements

Required

• Bachelors of Science Nursing

• Three (3) years or more experience as an RN

• Registered Nurse: AZ

• American Heart Association

• Basic Life Support (BLS)

Preferred

• One (1) year in management /supervisory (charge nurse, shift lead) or

• Similar healthcare leadership role with five (5) years or more experience

• ED position Emergency Medicine experience

Where You'll Work

Hello Humankindness: Join a Legacy of Healing at Saint Joseph's Hospital and Medical Center (SJHMC)

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.

• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.

• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.

• Community & Collaboration: Be part of a network committed to global health and well-being.

• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Pay Range

$37.40 - $55.63 /hour

We are an equal opportunity/affirmative action employer.