Patient Services Rep 2 - Registration

CorroHealth, Inc.; Kailua (HI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k program

PTO: 80 hours accrued, annually

9 paid holidays

Tuition reimbursement

Professional growth and more

Job summary

CorroHealth, Inc. is hiring for an access registration/healthcare billing support role in Kailua-Kona, HI. The position requires completing patient registration, verifying health plan coverage, and supporting eligibility and authorizations processes.

Strong communication and HIPAA compliance are essential. The role operates Monday–Friday, 7:30 AM–4:00 PM HST with an hourly rate of $22.00–$24.00 and a $1,500 sign-on bonus.

Qualifications

• Minimum of high school diploma or equivalent.
• Experience with hospital or physician front office registration preferred.
• Knowledge of HIPAA and TCPA regulations helpful.

Responsibilities

• Exceed productivity standards as outlined by the business line.
• Complete patient registration post-triage by verifying health plan coverage.
• Document patient demographics and health plan information accurately.
• Support access registration, insurance verification and authorization functions.
• Follow up with physician offices or payers on eligibility and authorizations.
• Maintain quality scoring and accuracy on all accounts.
• Work independently and prioritize tasks to meet goals.
• Document actions and next steps clearly in patient accounting system.

Skills

Exceptional customer service

Verbal and written communication

HIPAA compliance

MS Office (Outlook, Word, Excel)

Independent worker

Attention to regulatory details

Ability to prioritize

Education

High school diploma or equivalent

Tools

Hospital registration systems

Microsoft Word

Microsoft Excel

Job description

About this position

Location: 78-6831 Ali‘i Dr #422, Kailua-Kona, HI 96740

Required Schedule: Monday - Friday 7:30 AM - 4:00 PM HST

Compensation: Hourly Salary ($22.00-$24.00) + Sign-On Bonus $1,500 (payout terms apply)

Position Summary

• Exceed productivity standards as outlined by business line


• Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage


• Accurately document patient demographics and health plan information


• Support access registration, insurance verification and authorization functions


• Contact physician offices and/or payers for follow-up on eligibility and authorizations


• Maintain quality scoring and accuracy on all accounts worked


• Ability to work independently and make responsible decisions


• Completes timely follow-up on assigned accounts to ensure no cash loss


• Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals


• Acts as a knowledge resource for team members


• High level understanding of client host system functions


• Clearly documents actions taken and next steps for account resolution in patient accounting system


• Ensure all accounts are worked within client standards and Federal Regulations


• Work within federal, state regulations, department/division & all Compliance Policies


• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications


• Maintain continuing education, training in industry career development


• Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.


• Attend training sessions as directed by management and disseminate to colleagues


• Integrate information obtained through training sessions and policy changes immediately into daily routine

Knowledge, Skills and Abilities

• Exceptional customer service skills


• Excellent verbal and written communication skills


• Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality


• Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications


• Ability to follow regulations outlined by state, federal, and third-party coverage procedures


• Ability to model the basic values of the mission, vision and values of Xtend Healthcare and the client


• Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment


• Ability to prioritize and effectively anticipate and respond to issues as they arise


• Ability to post transactions in multiple systems


• Good analytical and problem-solving skills


• Ability to work independently

Education

High School or equivalent

Preferred Experience: (we will train the right candidate)

• Minimum of 1 year of Access Registration or front office physician healthcare experience


• Minimum of 3 year in hospital or physician operation


• Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

Other Helpful Education or Experience

• Epic hospital system experience


• Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements


• Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred


• Remote working experience

What we offer

• Medical/Dental/Vision Insurance


• 401k program


• PTO: 80 hours accrued, annually


• 9 paid holidays


• Tuition reimbursement


• Professional growth and more!

Employment is contingent upon the successful completion and passing of a background check, drug screening, and tuberculosis (TB) test for this position.