Patient Services Rep

Boston Vision; Wellesley (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Boston Vision in the Wellesley location is seeking a friendly and motivated Patient Services Representative to be the first point of contact for patients. The role involves scheduling appointments, maintaining patient records, answering calls, and checking patients in and out of visits.

This is a full-time, Monday–Friday position from 8:00am to 5:00pm with start/end times varying by clinic needs. The ideal candidate demonstrates exceptional customer service, strong attention to detail, and the

Qualifications

• Minimum High School Diploma.
• Bilingual Spanish and English speaking and writing preferred.
• Basic computer skills and familiarity with Google Suite.

Responsibilities

• Schedule patient appointments and maintain records.
• Answer and triage incoming phone calls.
• Check patients in and out of appointments.
• Provide exceptional customer service and support to patients.

Skills

Spanish-English bilingual

Basic computer skills

Google Suite

Education

High school diploma

Tools

Google Suite

Job description

Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and patient satisfaction can we deliver the best possible medical care.

Job Description

Boston Vision is seeking to hire an enthusiastic and motivated administrative professional to serve as our Patient Services Representative. Reporting primarily out of our growing Wellesley location, the Patient Services Representative is the first point of contact between our patients and the practice. Under the supervision of our Patient Services Manager, our Patient Services team work diligently to provide the highest quality of service by assisting patients with scheduling appointments, maintaining patient records, tending to incoming phone calls, and checking patients in and out of appointments. Full Time schedule, Monday-Friday, of 8:00am-5:00pm (Start and end times vary depending on the needs of the clinic).

In addition to having an exceptional customer service skill set, the role of Patient Services Representative has a strong emphasis on being detail oriented as well as having the ability to practice effective communication, multitask, and problem-solve as needed.

Requirements

• Minimum High School Diploma

Customer Service Skills

• Bi-lingual Spanish and English Speaking and Writing Skills preferred
• Basic computer skills, familiarity with Google Suite.

Additional Information

Boston Vision currently has 7 locations in the Metro-Boston area. We ask our staff to be open to assisting in other locations as the business demands.

• Additional mileage is reimbursed as a travel expense.

Strong candidates should have the ability to provide situational leadership, exceptional diplomatic communication skills, and experience in handling difficult customer situations. Must be a positive and professional team player.