Patient Services Rep

Talentify

Redmond (WA)

On-site

USD 64,729,000 - 103,556,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Tuition Assistance

Paid Time Off

Commuter Benefits

Retirement Plan

Flexible Spending Account

Life Insurance

Disability Insurance

Parking

Job summary

EvergreenHealth is seeking a patient services specialist to join a fast-paced clinic environment. You will handle pre-registration, scheduling, registration, and billing support while delivering exceptional patient service.

The role emphasizes multi-tasking across phone lines, insurance verification, patient portal enrollment, and coordination with clinical staff to ensure smooth care delivery. This is an on-site, customer-focused position with comprehensive benefits.

Qualifications

High School diploma or equivalent.
1 year of experience in a customer service role.
Excellent interpersonal communication skills with diverse individuals.
Ability to problem solve, stay calm under pressure and remain professional.
Strong written communication and spell/legibility.
Work independently and in a team; actively listen and de-escalate when needed.
Prioritize multiple tasks and follow protocols; proficient keyboarding.

Responsibilities

Coordinate all aspects of patient scheduling and registrations to optimize provider schedules.
Manage multi-line phone system and direct urgent calls to appropriate staff.
Verify and communicate insurance coverage and explain co-pays and self-pay options.
Enroll patients on the patient portal and educate on its features.
Handle interpreter services requests and coordinate with clinical teams.
Greet patients, assist with paperwork, and manage check-in processes.
Monitor message pools and coordinate with staff for timely responses.
Process messages and coordinate care requests with the team.
Maintain appointment queues and prepare outreach communications.
Assist with records requests and health information management workflows.
Identify and collect copayments and support patient care continuity.

Skills

Customer service

Interpersonal communication

Problem solving

Written communication

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

Epic EMR

Real Time Eligibility Portals

Windows-based software

Job description

Wage Range: $22.59 - $36.14 per hour

$3000.00 bonus for full-time and pro-rated for part-time

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:

Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.

Primary Duties:

Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.u00A0 u00A0u00A0
Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.u00A0
Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
Requests, confirms and validates interpreter services.
Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.u00A0 u00A0
Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.u00A0u00A0
Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
Prepares, documents and sends various patient outreach communications.u00A0u00A0
Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.u00A0 u00A0
Identifies and collects copayments in adherence with organizational goals.
Cultivates EvergreenHealth culture of community by supporting new staff training.u00A0 u00A0
Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.u00A0
Orders and restocks patient forms and non-medical supplies.
Files, faxes, scans, photocopies and distributes mail.
Performs open and close duties, which vary from clinic to clinic.u00A0 u00A0u00A0
Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

High School diploma or equivalentu00A0
1 year of experience in a customer service role
Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery).u00A0
Strong written communication skills, including ability to spell accurately and write legibly.
Ability to work independently, show initiative and work productively within a team environment.u00A0
Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate.u00A0u00A0
Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines.u00A0
Keyboarding skills and working knowledge of Windows based software systems.

DESIRED for the position:

Previous experience in a medical reception or similar administrative role
Knowledge of basic medical terminology/common medicationsu00A0
Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals.u00A0
Electronic Medical Record (EMR) experience, preferably Epic
Familiarity with HIPAA and other health industry compliance standards

Benefit Information:

Choices that care for you and your family

u00A0

At EvergreenHealth, we appreciate our employeesu2019 commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.