Patient Services Pharmacy Tech – Claims & Support Specialist

Medix; Las Vegas (NV); On-site; USD 28,000 - 33,000; Full time

Job summary

Medix is seeking a Patient Services Representative (MSR) to join their client team in Las Vegas. The role centers on helping patients, pharmacies, and clients by resolving inquiries, troubleshooting claims, and maintaining customer satisfaction in every interaction.

The position requires a Pharmacy Technician license, a high school diploma or GED, and a proven track record of excellent service in fast-paced healthcare settings.

Qualifications

• HS Diploma or GED required.
• Current Pharmacy Technician license.
• Experience delivering excellent customer service in fast-paced environments such as call centers, pharmacies or healthcare settings.

Responsibilities

• Be the Expert Voice: handle incoming interactions from pharmacies, clients and patients, providing accurate support and information on pharmacy benefit plans in line with policies.
• Omnichannel Support: manage customer interactions across phone, email, and chat seamlessly.
• Problem Solve: troubleshoot pharmacy claims submissions and address prior authorization inquiries.
• Document & Organize: track calls and issues in the internal ticketing system and keep outreach queues updated.
• Collaborate: support cross-department projects and escalate complex calls appropriately.
• Support the Team: participate in rotating after-hours and weekend coverage to ensure help is available.

Skills

Customer service

Phone support

Healthcare experience

Pharmacy knowledge

Education

HS Diploma/GED

Tools

Pharmacy Tech License

Job description

Medix is seeking a Patient Services Representative (MSR) to join their client team in Las Vegas. The role centers on helping patients, pharmacies, and clients by resolving inquiries, troubleshooting claims, and maintaining customer satisfaction in every interaction.

The position requires a Pharmacy Technician license, a high school diploma or GED, and a proven track record of excellent service in fast-paced healthcare settings.