Patient Services & Medical Office Assistant

adventhealth; Council Bluffs (IA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Cedartown, GA is seeking a full-time front desk/medical records clerk to support patient intake and administrative processes.

You will greet patients, verify insurance, collect copays, and schedule appointments to minimize no-show rates, while maintaining timely documentation and strong customer service. This role starts with Day One benefits and requires a high school diploma with 1+ year of experience preferred.

Qualifications

• High School diploma or equivalent required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls in a timely and friendly manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Cedartown, GA is seeking a full-time front desk/medical records clerk to support patient intake and administrative processes.

You will greet patients, verify insurance, collect copays, and schedule appointments to minimize no-show rates, while maintaining timely documentation and strong customer service. This role starts with Day One benefits and requires a high school diploma with 1+ year of experience preferred.