Patient Services Manager 2

Sodexo; Worcester (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Tuition reimbursement

Job summary

Sodexo in Worcester, MA is seeking a hands-on Operations Leader to oversee mailroom services alongside patient dining operations in a healthcare setting. You will drive efficient workflows, ensure regulatory compliance, and deliver a consistently positive experience for patients, staff and visitors.

You’ll lead frontline teams, manage scheduling, onboarding, and daily coordination, and shape service quality, safety, and satisfaction outcomes through strong organizational skills and proactive

Qualifications

• Experience guiding frontline teams within service-driven operations.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.
• Commitment to service excellence through patient engagement, rounding, and quality monitoring.
• Organizational skills that support workflow management and continuous improvement.

Responsibilities

• Oversee mailroom services and patient dining operations.
• Ensure efficient workflows, regulatory compliance, and high patient experience.
• Drive service quality, safety, and satisfaction outcomes.
• Lead frontline teams with hands-on leadership.

Skills

Leadership

Service excellence

Frontline team management

Patient dining workflows

Staff scheduling

Onboarding

Quality monitoring

Workflow optimization

Education

Associate degree

Job description

About the job

Join a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Pay Range

$70000 per year - $75000 per year

What’s in it for you

• Lead two essential service areas that directly support patient experience and hospital operations.
• Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
• Grow professionally through hands‑on leadership of frontline teams in a complex environment.
• Foster an inclusive, hospitality-driven culture that values compassion and accountability.
• Gain exposure to healthcare service standards, compliance practices, and operational best practices.

What you’ll bring

• Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day‑to‑day operational coordination.
• Commitment to service excellence through patient engagement, rounding, and quality monitoring.
• Organizational skills that support workflow management, performance standards, and continuous improvement.

Requirements

• Education Requirement: Associate degree
• Management Experience: 0 - 2 years
• Related Experience: 0 - 2 years

What we offer

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.