Patient Experience Manager 1

Sodexo; St. Louis (MO); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care & Wellnes

401(k) Plan with Matching

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

Sodexo is seeking a Patient Experience Manager at SSM Health St Louis University Hospital in St. Louis, MO. The Patient Experience Manager will direct and oversee customer experience related to Food and Environmental Services at this medical center.

This strategic leader will drive overall patient experience and process improvement while mentoring and developing others. Lead initiatives that enhance patient-centered care, rounding with patients, gathering feedback, and driving improvements

Qualifications

• Experience improving patient satisfaction in a healthcare environment.
• Experience rounding with patients, families, and clinical staff to gather feedback and implement solutions.
• Knowledge of food service operations, patient dining, and meal accuracy standards.
• Understanding of food safety, sanitation compliance, and safe work practices.
• Experience coaching, training, and overseeing hourly staff in patient services and diet office functions.
• Commitment to fostering a culture of safety, accountability, and continuous improvement.

Responsibilities

• Lead initiatives that enhance patient-centered care and service excellence by rounding with patients, gathering feedback, and driving improvements across the hospital.
• Partner with nursing, clinical teams, and support services to ensure safe, consistent service practices, and coach staff through audits, training, and process improvements.
• Analyze patient satisfaction trends to implement action plans and foster a culture of quality, safety, and exceptional service.

Skills

Patient experience

Staff coaching

Food service ops

Quality & safety

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Experience Manager at SSM Health St Louis University Hospital in St Louis, MO. The Patient Experience Manager will direct and oversee customer experience related to Food and Environmental Services at this medical center.

This strategic leader will drive overall patient experience and process improvement while mentoring and developing others.

About The Job

Lead initiatives that enhance patient-centered care and service excellence by rounding with patients, gathering feedback, and driving improvements across the hospital. Partner with nursing, clinical teams, and support services to ensure safe, consistent service practices, and coach staff through audits, training, and process improvements. Analyze patient satisfaction trends to implement action plans and foster a culture of quality, safety, and exceptional service. The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range

$56270 per year - $72820 per year

What’s In It For You

• Directly impact patient and family experience across the organization.
• Collaborate with nursing, clinical teams, dietitians, and support services leaders.
• Participate in patient rounding, quality assurance, and service improvement initiatives.
• Influence the dining experience and overall care interactions through actionable insights.
• Drive culture change by promoting safety, service excellence, and staff development.
• Work with patient satisfaction data to implement meaningful improvements.
• Lead and influence frontline and interdisciplinary teams.

What You’ll Bring

• Experience improving patient satisfaction within a healthcare environment.
• Experience rounding with patients, families, and clinical staff to gather feedback and implement solutions.
• Knowledge of food service operations, patient dining, and meal accuracy standards.
• Understanding of food safety, sanitation compliance, and safe work practices.
• Experience coaching, training, and overseeing hourly staff in patient services and diet office functions.
• Commitment to fostering a culture of safety, accountability, and continuous improvement.

Requirements

• Education Requirement: Associate degree or equivalent experience
• Management Experience: 2 years
• Related Experience: 1 year

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.