Patient Services Manager 2

Sodexo Group; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Sodexo is seeking a Patient Services Manager 2 at MedStar Washington Hospital Center. This role involves overseeing food service operations, managing staff, and ensuring patient satisfaction through quality dining experiences. Ideal candidates will have strong leadership skills and a background in food services.

Benefits

Medical, Dental, Vision Care

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities

Tuition Reimbursement

Qualifications

• Minimum 2 years management experience in food services.
• Experience with oversight of diet offices.
• Passion for patient care and service.

Responsibilities

• Oversee daily operations of patient dining experience.
• Implement quality assurance programs to improve patient satisfaction.
• Ensure compliance with Sodexo policies and procedures.

Skills

Leadership

Communication

Knowledge of nutrition

Management skills

Education

Associate's Degree

Job description

Role Overview

Sodexo is seeking a Patient Services Manager 2 at MedStar Washington Hospital Center, in Washington D.C. MedStar Washington Hospital Center is a proud part of MedStar Health, the largest healthcare provider in Maryland and the D.C. region. Known for its commitment to high quality care and innovation.

The Patient Services Manager oversees the daily operations of the patient dining experience, ensuring the highest level of service, safety, and quality. This role is responsible for managing food service staff, ensuring regulatory compliance, and enhancing patient satisfaction by delivering nutritious and appealing meals in a healthcare setting.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

What You'll Do

• Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
• Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
• Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
• Accountable for the execution of service quality and ensures customer and client satisfaction.
• Conduct patient rounding.
• Host monthly diet education classes with Nutrition Assistants.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
• Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
• Knowledge of nutrition and specialized diets
• Experience with oversight of diet offices
• Strong management skills, preferably in health care

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degreeor equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.