Food Operations Manager 3

Sodexo; Boston (MA); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching

Paid Time Off and Company Holidays

Tuition Reimbursement

Job summary

Sodexo, a leader in healthcare dining, seeks a senior retail foodservice leader for Brigham & Women's Hospital to oversee cafés, coffee venues, and grab-and-go services. You will manage a team of about 40 frontline staff and drive service excellence and financial performance across high‑volume dining operations.

This on-site role focuses on safety, guest experience, and continuous improvement, empowering you to build strong client partnerships, lead strategic initiatives, and champion

Qualifications

• Proven leadership experience in retail foodservice, hospitality, healthcare, or campus dining environments.
• Skilled at coaching large teams, building a positive culture, and delivering strong customer service and operational results.
• Strong financial, operational, and organizational skills with experience managing labor, food costs, and compliance.
• Knowledge of HACCP standards, regulatory requirements, and high‑volume dining environments.
• Hospitality-focused approach centered on service quality and guest experience.

Responsibilities

• Lead all retail foodservice operations for the hospital, overseeing cafés, coffee venues, and grab‑and‑go services.
• Manage and develop a team of 40 frontline employees while driving service excellence and financial performance.
• Serve as the retail operations leader, ensuring safe, efficient, and innovative dining experiences for patients, visitors, and staff.
• Champion employee engagement, operational standards, and continuous improvement initiatives.
• Build trusted client partnerships and drive sustainability and culinary standards across high‑volume dining.

Skills

Leadership experience

Team coaching

Financial acumen

Operational excellence

HACCP knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Lead all retail foodservice operations for Brigham & Women's Hospital, overseeing cafés, coffee venues, and grab-and-go services. Manage and develop a team of 40 frontline employees while driving service excellence, and financial performance.

Serve as the retail operations leader, ensuring safe, efficient, and innovative dining experiences for patients, visitors, and staff. Champion employee engagement, operational standards, and continuous improvement initiatives.

About the job

Join a leadership role responsible for overseeing on‑site food service operations and delivering consistent, high‑quality service outcomes. This position drives operational performance, safety compliance, financial results, and long‑term client success through hands‑on leadership and strategic execution.

Pay Range:

$89250 - $115500

What’s in it for you

Join Sodexo and make a meaningful impact in healthcare by enhancing the dining experience for thousands of guests daily. Enjoy opportunities for career growth, professional development, and leadership advancement.

Receive a comprehensive benefits package, work‑life balance, and access to industry‑leading resources. Be part of a collaborative team that values innovation, inclusion, and purpose‑driven service. NO Late Nights, most weekends off!

• Lead a high‑performing team that directly influences client satisfaction and daily service experiences.
• Drive operational excellence across food quality, safety, and service delivery.
• Manage high‑volume dining operations with ownership of financial and performance outcomes.
• Champion sustainability initiatives and culinary standards that elevate the dining experience.
• Build trusted client partnerships while delivering on contractual commitments.
• Gain professional growth through responsibility for people leadership, planning, and execution.

What you’ll bring

Proven leadership experience in retail foodservice, hospitality, healthcare, or campus dining environments. Skilled at coaching large teams, building a positive culture, and delivering strong customer service and operational results.

Strong financial, operational, and organizational skills with experience managing labor, food costs, and compliance. Ability to lead in a fast‑paced setting while driving innovation, accountability, and team success.

• Experience leading, training, and developing on‑site food service teams.
• Knowledge of HACCP standards, regulatory requirements, and high‑volume dining environments.
• Hospitality‑focused approach centered on service quality and guest experience.
• Experience developing and executing operational and strategic plans aligned with client objectives.
• Creative mindset supporting culinary innovation, sustainability, and continuous improvement.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.