Patient Services Manager 1

Sodexo; Providence (RI); On-site; USD 56,000 - 87,000; Full time

Job summary

Sodexo at CharterCARE’s Our Lady of Fatima Hospital in Providence, RI, seeks a Patient Services Manager 1 to lead patient dining operations and mailroom services, delivering hospitality and high-quality service in a healthcare setting.

You will coach frontline teams, ensure food safety and regulatory compliance, drive patient satisfaction, and partner with hospital staff to optimize workflows and outcomes.

Qualifications

• Experience in patient dining and food service operations.
• Ability to supervise frontline staff and scheduling.
• Knowledge of food safety and regulatory compliance.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee patient dining operations and mailroom services.
• Lead two service areas that support patient experience and hospital operations.
• Coach and develop frontline staff to deliver hospitality-focused service.
• Drive patient satisfaction, safety, and quality outcomes.
• Ensure regulatory compliance and food safety standards.

Skills

Patient dining operations

Staff supervision

Customer service

Problem solving

Communication

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Services Manager 1 for CharterCARE. This leader will oversee patient dining operations, enhance the patient experience, support frontline teams, and ensure exceptional service, quality, and regulatory compliance.Join Sodexo at CharterCARE at Our Lady of Fatima Hospital, where you'll lead patient meal service programs, drive patient satisfaction, coach and develop staff, and deliver a hospitality-focused experience in a healthcare setting.About the jobJoin a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $56270 per year - $87230 per yearWhat’s in it for youJoin Sodexo at Our Lady of Fatima Hospital and make a meaningful impact on patient care every day. Enjoy opportunities for career growth, professional development, and the support of a global leader in food and facilities management.Receive a competitive salary, comprehensive benefits package, paid time off, and work-life balance. Be part of a collaborative team dedicated to improving the patient experience and delivering exceptional service.Lead two essential service areas that directly support patient experience and hospital operations.Make a visible impact by shaping service quality, safety, and satisfaction outcomes.Grow professionally through hands-on leadership of frontline teams in a complex environment.Foster an inclusive, hospitality-driven culture that values compassion and accountability.Gain exposure to healthcare service standards, compliance practices, and operational best practices.What you’ll bringA passionate leader with experience in patient dining, food service operations, and team supervision. Strong communication, customer service, and problem-solving skills with the ability to drive patient satisfaction and operational excellence.Knowledge of food safety, regulatory compliance, scheduling, and staff development. Ability to lead frontline teams in a fast-paced healthcare environment while fostering a culture of service, accountability, and teamwork.Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.Background in staff scheduling, onboarding, and day-to-day operational coordination.Commitment to service excellence through patient engagement, rounding, and quality monitoring.Organizational skills that support workflow management, performance standards, and continuous improvement.RequirementsEducation Requirement: Associate degree or equivalent experienceWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.