Patient Services Manager 1

Sodexo; Needham (MA); On-site; USD 67,000 - 87,000; Full time

Job summary

Sodexo in Needham, MA is seeking a Patient Services Manager 1 to blend operational leadership with clinical insight in a healthcare foodservice setting. You will oversee mailroom services alongside patient dining operations, ensuring smooth workflows, compliance, and a consistently positive patient experience.

The role emphasizes hands-on leadership, staff development, and accountability in a complex healthcare environment, with education in Nutrition and a focus on service excellence.

Qualifications

• Education in Nutrition and healthcare foodservice experience.
• Experience guiding frontline teams within service-driven operations.
• Strong communication and customer service skills.

Responsibilities

• Oversee mailroom services alongside patient dining operations.
• Ensure efficient workflows and regulatory compliance.
• Lead frontline teams and manage staffing, scheduling and performance.
• Drive patient experience and service quality in a healthcare setting.

Skills

Healthcare foodservice

Leadership

Communication

Patient-centered service

Education

Associate degree or equivalent experience

Education in Nutrition

Job description

Sodexo seeks a Patient Services Manager 1 at BID Needham. This 90% operational, 10% clinical role is ideal for a hands‑on leader with healthcare foodservice experience and an education in Nutrition.

About the job

Join a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted‑line or matrixed management.

Pay Range:

$67405 per year - $87230 per year

What’s in it for you

Join a respected healthcare team where you can make a direct impact on the patient experience. Build your leadership skills, grow your healthcare foodservice career, and make a difference every day.

Grow your career with Sodexo in a hands‑on healthcare leadership role that blends operations and nutrition. Gain valuable experience, develop your team, and help create an outstanding dining experience for patients.

• Lead two essential service areas that directly support patient experience and hospital operations.
• Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
• Grow professionally through hands‑on leadership of frontline teams in a complex environment.
• Foster an inclusive, hospitality‑driven culture that values compassion and accountability.
• Gain exposure to healthcare service standards, compliance practices, and operational best practices.

What you’ll bring

You bring healthcare foodservice experience, an education in Nutrition, and a passion for patient‑centered service. You are a hands‑on leader who thrives in daily operations and enjoys developing frontline teams.

You are an organized, visible leader with strong communication and customer service skills. You bring knowledge of patient dining, nutrition, food safety, and healthcare operations, with a focus on quality and the patient experience.

• Experience guiding frontline teams within service‑driven operations such as mailroom, dining, or healthcare support services.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day‑to‑day operational coordination.
• Commitment to service excellence through patient engagement, rounding, and quality monitoring.
• Organizational skills that support workflow management, performance standards, and continuous improvement.

Requirements

• Education Requirement: Associate degree or equivalent experience

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.