Patient Services Manager

UC San Diego Health; San Diego (CA); On-site; USD 65,800 - 90,400; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A leading healthcare organization in San Diego is seeking a Patient Services Manager to oversee operations within the Nutrition Services Department. This role involves managing staff, ensuring compliance with food safety regulations, and improving patient services. Ideal candidates will have supervisory experience and strong communication skills. The position offers competitive pay and comprehensive benefits.

Qualifications

• 5+ years of supervisory/management experience in a related customer service and/or healthcare-focused industry.
• Experience with food service and sanitation regulations.
• Solid verbal and written communication skills, including active listening and critical thinking.

Responsibilities

• Manage Patient Services Operations within the Nutrition Services Department.
• Train staff on food safety, sanitation, and therapeutic diets.
• Act as a liaison for nurses and physicians regarding patient experience.

Skills

Supervisory/management experience

ServSafe Certification

Food service and sanitation knowledge

Verbal and written communication

Decision making skills

Interpersonal skills

Computer application skills

Mathematical skills

Education

Bachelor’s Degree or higher in healthcare, nutrition, or related field

Tools

CBORD (food service software system)

Job description

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This range is provided by UC San Diego Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,800.00/yr - $90,400.00/yr

Under the direction of the Director of Nutrition, the Patient Services Manager has managerial responsibility for the Patient Services Operations within the Nutrition Services Department. The Patient Services Manager is a subject matter‑expert with regard to logistics, sanitation oversight, patient experience and satisfaction, general therapeutic diet knowledge, nutrient analysis, and utilization of CBORD (food service software system) in relation to nutrition services.

The Patient Services Manager identifies opportunities for improvement in the Patient Services program with the Assistant Director and management team. The Patient Services manager trains staff on food safety, sanitation, infection control, therapeutic diets, and standards. Role models excellent interpersonal communication skills and problem solving with a focus on teamwork and collaboration. Serves as a nutrition services liaison for nurses, physicians, and other clinical staff in relation to patient experience. Position works closely with the Assistant Director, Sous Chef, and Room Service Manager to ensure proper utilization of patient food, supplies, timeliness of meal delivery and accuracy. Performs other related functions as required.

Minimum Qualifications

• Five (5+) or more years of supervisory/management experience in a related customer service and/or healthcare-focused industry; and/or equivalent combination of education and experience.
• ServSafe Certification or equivalent certification.
• Experience and knowledge in food service and sanitation regulations.
• Solid verbal and written communication in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management.
• Solid decision making and reasoning skills, and ability to develop original ideas to solve problems, and perform operations analysis and quality control analysis.
• Solid and effective interpersonal and work supervision skills to provide guidance to other personnel and work effectively with partners on joint projects.
• Strong computer application skills to include food service applications such as point of sale (POS) and inventory control software.
• Mathematical and cash control skills to accurately complete drawer counts and prepare deposits.

Preferred Qualifications

• A Bachelor’s Degree or higher in healthcare, nutrition, and/or related field.
• Knowledge/experience with CBORD (food service software system).

Seniority level

Not Applicable

Employment type

Full-time

Job function

Administrative

Industries

Hospitals and Health Care

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Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Pension plan
• Paid maternity leave
• Paid paternity leave
• Disability insurance

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