PATIENT SERVICES MANAGER

Compass Group USA; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Services Manager to lead dining and service operations at the University of Miami Health System. You will oversee dining, guest experience, and staffing, ensuring hospitality excellence in a fast-paced environment.

Ideal candidates bring strong hospitality leadership, team development, and flawless communication skills, with a passion for delivering outstanding guest service.

Qualifications

• Proven leadership in hospitality or guest-service environments.
• Strong communication and organizational skills.
• Ability to thrive in a fast-paced setting.

Responsibilities

• Oversee daily dining and service operations.
• Coach and support service team members.
• Ensure high standards for service, quality and cleanliness.
• Manage scheduling, staffing and operational performance.
• Respond to guest feedback and drive continuous improvement.

Skills

Leadership

Hospitality

Team Management

Customer Service

Operations

Job description

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Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, [e-mail].

Job Summary

Patient Services Manager – Hospitality Leadership Opportunity - University of Miami Health System

At Morrison Healthcare , we’re looking for a hospitality-driven leader to oversee dining and service operations while creating an exceptional guest experience every day.

This role is a great fit for leaders from hotels, restaurants, resorts, catering, or other fast-paced service environments who enjoy:

• Leading and developing teams
• Managing daily operations and staffing
• Creating a culture built around hospitality and teamwork
• Solving problems and improving the guest experience

What You’ll Do

• Lead daily dining and service operations
• Coach and support service team members
• Ensure high standards for service, quality, and cleanliness
• Manage scheduling, staffing, and operational performance
• Respond to guest feedback and drive continuous improvement

What We’re Looking For

• Leadership experience in hospitality, food service, restaurants, hotels, or customer-focused industries
• Strong communication and organizational skills
• Ability to thrive in a fast-paced environment
• Passion for hospitality and team leadership

Healthcare experience is not required — strong hospitality leadership and a service-first mindset are what matter most.

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

MICHAEL GREMBA

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