PATIENT SERVICES MANAGER

Compass Group USA; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking an energetic Patient Services Manager to lead our Patient Services Team in an acute-care hospital.

Bring your hospitality leadership to healthcare and create a great patient and family experience while partnering with clinical teams to meet dietary needs.

This role values experience in hotels, restaurants or healthcare settings and requires an associate or bachelor degree in hospitality or related field; ServSafe preferred.

Qualifications

• Associates/Bachelor’s degree in hospitality, foodservice management or related field
• Strong customer service and hospitality leadership background
• Experience managing frontline teams
• Excellent communication, problem-solving and relationship-building skills
• Acute-care experience is helpful, but not required
• CDM, DTR or RD credential preferred
• ServSafe certification preferred
• Comfortable with Microsoft Office, EMR and diet-office systems

Responsibilities

• Lead daily patient dining and meal-service operations
• Hire, train, coach and develop the Patient Services Team
• Create a welcoming, responsive experience for patients and families
• Partner with clinical teams to meet dietary needs and preferences
• Drive patient satisfaction and service-recovery efforts
• Maintain high standards for food quality, presentation and sanitation
• Support department goals, quality-improvement programs and hospital initiatives
• Ensure compliance with HIPAA and patient-rights policies

Skills

Customer service

Hospitality leadership

Frontline team management

Communication

Problem-solving

Relationship-building

HIPAA compliance

Education

Associate degree in hospitality/related field

Bachelor’s degree in hospitality/related field

Tools

Microsoft Office

EMR systems

Diet-office systems

Job description

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Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, [e-mail].

Job Summary

Bring Your Hospitality Leadership to Healthcare

We are seeking an energetic, service-focused Patient Services Manager to lead our Patient Services Team in an acute-care hospital

This is an excellent opportunity for a hospitality leader who knows how to create a great customer experience, build strong teams and deliver consistent service in a fast-paced environment. Experience in hotels, restaurants, senior living, healthcare or other high-touch service settings is strongly valued.

What You’ll Do

• Lead daily patient dining and meal-service operations
• Hire, train, coach and develop the Patient Services Team
• Create a welcoming, responsive experience for patients and families
• Partner with clinical teams to ensure dietary needs and preferences are met
• Drive patient satisfaction and service-recovery efforts
• Maintain high standards for food quality, presentation and sanitation
• Support department goals, quality-improvement programs and hospital initiatives
• Ensure compliance with HIPAA, patient-rights policies and regulatory standards

What We’re Looking For

• Strong customer service and hospitality leadership background
• Experience managing and developing frontline teams
• Excellent communication, problem-solving and relationship-building skills
• Acute-care experience is helpful, but not required
• Associate degree with related experience or bachelor’s degree in hospitality, foodservice management or a related field
• CDM, DTR or RD credential preferred
• ServSafe certification preferred
• Comfortable using Microsoft Office, electronic medical records and diet-office systems

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

MICHAEL GREMBA

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