PATIENT SERVICES LEAD (FULL TIME)

Compass Healthcare; Jasper (AL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Job summary

Compass Healthcare is hiring a full-time Patient Services Lead in Jasper, AL. This role involves coordinating patient meal services, supervising dining associates, and managing special dietary requests to ensure quality patient care. A flexible, compassionate individual with prior supervisory experience in food service is ideal.

The position offers a competitive hourly wage between $15.00 and $16.00 along with benefits such as retirement plans, health insurance, and wellness programs for full-time employees.

Qualifications

• Ability to communicate and read safety rules and procedure manuals.
• Aptitude for operating hospital management systems.
• Must lift/move up to 100 pounds and push food delivery carts.

Responsibilities

• Coordinate patient meal service and special requests.
• Supervise Patient Dining Associates and ensure service quality.
• Evaluate meal selection and delivery processes daily.
• Assist dietitians with dietary restrictions and special needs.

Skills

Communication skills

Ability to operate hospital systems

Capacity to lift 100 pounds

Job description

We are hiring immediately for a full time PATIENT SERVICES LEAD position.

• Location: Walker Baptist Medical Center - 3400 Highway 78 East, Jasper, AL 35501. Note: online applications accepted only.
• Schedule: Full time schedule; 12 hour shifts. Days and hours may vary. More details upon interview.
• Requirement: Previous food service and supervisory experience required.
• Pay Range: $15.00 per hour to $16.00 per hour.

Job Summary

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

Qualifications

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Morrison Healthcare maintains a drug-free workplace.