PATIENT SERVICES LEAD (FULL TIME)

Compass Healthcare; Memphis (TN); On-site; USD 23,419 - 25,485; Full time

Benefits offered by this job

Retirement plan

Health and wellness programs

Discount marketplace

Identity theft protection

Pet insurance

FSAs and flexible spending accounts

Job summary

Morrison Healthcare, a member of Compass Group, seeks a Patient Services Lead to coordinate patient meal service, supervise dining associates, and ensure timely tray delivery. This full‑time role requires rotating shifts, a strong focus on safety and HIPAA, and collaboration with caregivers and culinary teams to meet dietary needs.

Located at Baptist Memphis, this position offers 12‑hour shifts with weekends on rotation, comprehensive benefits, and opportunities to lead service excellence in a

Qualifications

• Previous food service or customer service experience required.
• Healthcare and management experience preferred.
• Ability to read and communicate safety rules, manuals, and procedures.
• Must occasionally lift and move up to 100 pounds with reasonable accommodations.

Responsibilities

• Oversee the Patient Dining Program operations to meet goals.
• Supervise Patient Dining Associates in meal prep and tray delivery.
• Collaborate with caregivers and culinary staff on menu options for diverse needs.
• Interact with nursing staff to monitor meal service and tray completion.
• Respond to patient needs and escalate issues per dept. procedures.
• Maintain HIPAA confidentiality and comply with healthcare regulations.
• Complete daily/weekly/monthly reports as required.
• Lead daily team meetings using Morrison's GR8 Start guidelines.
• Perform other duties as assigned.

Skills

Food service experience

Customer service experience

Healthcare experience

Management experience

Job description

Patient Services Lead (Full Time)

• Hired immediately for a full‑time position.
• Location: Baptist Memphis – 6019 Walnut Grove Road, Memphis, TN 38120. Online applications only.
• Schedule: Full time with 12‑hour shifts; days and hours vary with a rotating two‑week schedule and alternating weekends.
• Requirements: Previous food service or customer service experience required. Healthcare and management experience is preferred.
• Pay Range: $17.00 – $18.50 per hour.

Job Summary

Patient Services Leads coordinate patient meal service and manage special requests and needs for the Patient Dining Program. They oversee training of Patient Dining Associates, ensure proper staffing of units, and collaborate with caregivers, dietitians, and culinary teams to deliver high quality service.

Essential Duties and Responsibilities

• Oversee systems and processes to achieve the strategic and operational objectives of the Patient Dining Program.
• Supervise Patient Dining Associates to provide services such as menu selection assistance, meal assembly, and tray delivery/pick‑up.
• Collaborate with caregivers and culinary staff to determine menu alternatives for patients with allergies, sensitivities, cultural, ethnic, and religious preferences.
• Interact with nursing staff and evaluate daily meal selection, tray completion, delivery, and retrieval processes.
• Respond to patients’ needs promptly and communicate issues to appropriate personnel following department procedures.
• Assist dietitians with monitoring patients who cannot eat orally, have liquid diets, or require specific calorie counts.
• Maintain confidentiality and uphold HIPAA policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO guidelines.
• Follow HACCP guidelines and other food safety systems for meal assembly and distribution.
• Adhere to all federal, state, local health and sanitation regulations and department sanitation procedures.
• Complete all required daily, weekly, or monthly reports per Morrison Healthcare policies.
• Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Qualifications

• Ability to read and communicate safety rules, procedural manuals, and operational instructions.
• Aptitude for operating the hospital’s ADT system and other computer‑based patient care record systems.
• The associate must occasionally lift and/or move up to 100 pounds and maneuver food delivery carts. Reasonable accommodations available.

Benefits

• Full‑time and part‑time positions offer a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and optional voluntary benefits such as critical illness, accident, hospital indemnity, legal services, and pet insurance.
• Full‑time positions also provide medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits as permitted by applicable federal, state, and local laws.

Morrison Healthcare is a member of Compass Group and is an equal‑opportunity employer. All applicants and associates are treated fairly based on abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Snippet: Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/.

Applications are accepted on an ongoing basis. Applications are accepted continuously until all openings are filled. If an applicant is declined due to the position being filled, the applicant may be considered for future opportunities.

Morrison Healthcare maintains a drug‑free workplace.