PATIENT SERVICES LEAD (FULL TIME)

Compass Healthcare; Huntingdon (TN); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

FSAs

Job summary

Morrison Healthcare, a Compass Group company, is seeking a full-time Patient Services Lead at Baptist Huntingdon, TN. You will coordinate patient meal service and supervise dining associates to ensure compassionate, accurate service in a healthcare setting.

The role requires at least 1 year of kitchen and lead experience, ability to lift up to 100 pounds, and a ServSafe or Food Handler certification. Pay range is $16.00–$18.00 per hour with strong benefits.

Qualifications

• Must be able to communicate and read safety rules, manuals, and instructions.
• Must operate the hospital ADT system and other computer-based patient care records.

Responsibilities

• Oversee patient dining program operations and achieve service objectives.
• Supervise dining associates; assist with menu selections and tray delivery/pickup.
• Coordinate menu alternatives for allergies, sensitivities, and cultural needs.
• Interact with nursing to monitor daily meal selections and tray status.
• Ensure timely communication of patient concerns following procedures.
• Support dietitians in monitoring patients with special diets.

Skills

Communication skills

Reading procedures

Lift up to 100 pounds

Tools

ADT system

Job description

We are hiring immediately for full‑time PATIENT SERVICES LEAD positions.

Location: Baptist Huntingdon – 631 R.B. Wilson Drive, Huntingdon, TN 38344. Note: online applications accepted only.

Schedule: Full time; open availability preferred. 5:00 am to 6:30 pm, days may vary; weekends and holidays required. More details upon interview.

Requirement: 1 year of kitchen and lead experience required. A valid ServSafe certification or Food Handler's card preferred.

Pay Range: $16.00 per hour to $18.00 per hour.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, taking responsibility for our commitments, and believing in helping one another achieve more together by realizing our unlimited potential.

Patient Services Leads coordinate patient meal service and special requests for the Patient Dining Program, ensuring that Patient Dining Associates are adequately trained and units are properly staffed to provide service. They play a key role in creating a culture of comfort and compassion in the healthcare environment by attending to patients’ special requests and nutritional needs.

Essential Duties and Responsibilities

• Oversee systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick‑up their meal trays.
• Work with caregivers and the culinary team to determine menu alternatives for patients with food allergies, sensitivities, cultural, ethnic and religious preferences, or when patients inquire about additional selections.
• Interact with nursing and evaluate on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval processes.
• Remain responsive to patients’ needs at all times, communicating problems or concerns with patients to appropriate personnel in a timely manner following department procedures.
• Assist dietitians, e.g., help monitor patients who cannot eat food through their mouth, are on liquid diets, or must adhere to a specific calorie count.
• Adhere to the facility confidentiality obligations and the patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, employing a prevention‑based food‑safety system for meal assembly and distribution.
• Meet mandatory health and sanitation regulations at the federal, state, and local levels, along with department sanitation procedures.
• Complete mandatory reports—daily, weekly, or monthly—as outlined in Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded “GR8 Start Meeting” guidelines and template.
• Perform other duties as assigned.

Qualifications

• Must communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Must be able to operate the hospital’s admission, discharge and transfer (ADT) system and other computer‑based systems that manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food‑delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits For Our Team Members

• Full‑time and part‑time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or to be performed remotely, click here or copy/paste the link below for paid‑time‑off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Morrison Healthcare is a member of Compass Group. Compass Group is an equal‑opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodations. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While intended to be accurate, the Company reserves the right to modify or change essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Application Deadline: applications are accepted until all openings for this position are filled. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug‑free workplace.