Patient Services Intermediate

University of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision.

401(k) retirement match 2:1

Job summary

University of Michigan in Ann Arbor is seeking a Patient Service Intermediate to support ophthalmology clinics with administrative and billing workflows. You will handle authorizations, inquiries, and documentation to ensure smooth patient care pathways.

The role emphasizes teamwork, initiative, and strong office software skills, with opportunities to learn MiChart and participate in revenue cycle improvements. Hybrid work options may be available.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum of 3 years of clerical/PSA work experience.
• Proficiency with Microsoft Office and related tools, plus email/calendar apps.
• Experience with MiChart (Cadence and Reporting Workbench) desired.
• Strong interpersonal skills with all faculty and staff.
• Ability to take initiative, work independently, and manage multiple tasks.

Responsibilities

• Obtain authorizations for contact lenses, fittings, PROSE devices, and low vision devices.
• Serve as central contact for patient and insurance inquiries related to vision care.
• Complete charge entry, track claims, process refunds, and resolve billing discrepancies.
• Prepare and submit insurance forms, medical necessity documents, and waivers.
• Maintain patient records and verify CPT codes for estimates and payments.
• Coordinate authorizations, billing, and documentation for PROSE and related programs.
• Assist with revenue cycle forums, credentialing issues, onboarding and training.
• Collaborate with social work, optical staff, and providers to resolve concerns.
• Support specialty clinic scheduling and follow-up visits for complex cases.
• Provide back-up coverage to PSA team and mentor junior staff.

Skills

Clerical work

Microsoft Office

Interpersonal skills

Teamwork

Initiative & independence

Prioritization

Education

High school diploma or equivalent

Bachelor’s degree in Business or Healthcare Administration

Tools

MiChart (Cadence & Reporting Workbench)

Microsoft Office

Job description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Kellogg Eye Center and Department of Ophthalmology & Visual Sciences is the clinical home for eye care patients seeking care across multiple ophthalmology/optometry primary and tertiary sub-specialties. The primary mission of the clinics to partner and support our providers to deliver excellent care and customer service. We are seeking a compassionate, detail-oriented, enthusiastic and self-driven Patient Service Intermediate to provider operational support to our clinics. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, staff and physician satisfaction, stewardship of resources and the ideal experience of our patients, families, and staff.

Responsibilities*

• Obtain authorizations for contact lenses, medical contact lens fittings, PROSE devices, and low vision devices. Verify insurance coverage and coordinate authorizations.
• Serve as a central point of contact for patient and insurance inquiries related to vision care appointments, authorizations, billing, estimates, and non-covered services.
• Complete charge entry, track claims, process refund requests, review invoices, and assist with billing discrepancies.
• Prepare and submit appeal letters, medical necessity documentation, insurance forms, waivers, and other required paperwork.
• Maintain patient records and tracking systems, verify CPT codes for estimates, communicate payment requirements and non-coverage information to patients.
• Coordinate authorizations, billing, and documentation for PROSE, BostonSight, the Bureau of Services for Blind Persons (BSBP),
• Manage inbasket communications, assist with operational improvements, participate in revenue cycle forums, resolve credentialing issues, and support onboarding and training.
• Work closely with social work, optical shop staff, medical providers, and other departments to resolve patient concerns and support efficient workflows.
• Reconciling Clinic Deposits - perform Trust Commerce report activity and reconcile clinic deposit and complete additional tasks related to this process daily and notify appropriate personnel when discrepancies are found
• Specialty Clinic Scheduling - helping support the scheduling of highly specialized/specific clinic scheduling and maintaining appropriate follow-up visits for those patients
• Clinical Order Support - helping providers who work under specific orders of physicians make sure the order is complete upon patient visit and ancillary follow-up and records are obtained.
• Back-Up Coverage - provide back-up coverage to clinical PSA team Serve as mentor for Patient Services Assistants and Associates Miscellaneous ? other duties assigned by clinic operations leadership

Required Qualifications*

• Graduation from high school or an equivalent combination of education and experience.
• A minimum of 3 years of clerical/PSA type work
• Proficiency in Microsoft Office software, as well as other database, e-mail and calendar keeping software
• Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired
• Strong interpersonal skills and ability to successfully work with all levels of faculty and staff
• Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities
• Demonstrate ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge
• Team oriented individual
• Demonstrated excellent attendance record

Desired Qualifications*

• Bachelor's degree in Business or Healthcare Administration
• Strong office computing experience required, advanced skills with Microsoft Office applications highly desired
• Considerable knowledge of university policies and procedures related to the responsibility to of the job

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.