Patient Services Associate (Adult/Peds/Ophthy) - Brighton Center Specialty Care

Michigan Medicine; Brighton (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Excellent medical, dental and vision +

2:1 Retirement match

Job summary

Michigan Medicine is seeking a Patient Service Assistant to provide exceptional customer service and scheduling support for the Brighton Center for Specialty Care. You will work with clinical teams to deliver an optimal patient experience, manage check-ins/outs, and assist with insurance verifications and data updates.

The role requires basic high school qualifications and strong communication and multitasking abilities in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Familiarity with MiChart (EPIC-Cadence) is a plus.
• Ability to multi-task in a high-volume healthcare setting.

Responsibilities

• Schedule new and return patient visits.
• Collaborate with clinical teams to ensure an ideal patient experience.
• Handle check-in/check-out and billing processes.
• Perform insurance verifications and update patient information.
• Cross-train on office duties as needed.
• Support a diverse patient population.

Skills

Customer service

Scheduling

MiChart EPIC-Cadence

Clerical skills

Medical terminology

Teamwork

Communication skills

Education

High school diploma or equivalent

Tools

MiChart (EPIC-Cadence)

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members.

Responsibilities

• You will learn to schedule new and return patient visits.
• You’ll work closely with Clinical Teams to provide an ideal patient experience.
• In this opportunity, improving patient customer service will be your top priority.
• Our Patient Service Assistants are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
• You will perform insurance verifications, update medical, financial and demographic information.
• You may also instruct patients of necessary preparations prior to their visit or test as appropriate.

Duties Include

• Receive/assist patients and families as well as providing check in and check out services to specialty care departments.
• Scheduling patients for appointments, tests and consults.
• Collect co-pays, answer telephone calls, prepare charge tickets, and collect payments.
• Candidate should expect cross training on all office duties and be able to assume different roles as needed.
• All other duties as assigned.

Required Qualifications

• Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications

• 1 year of customer service experience
• 0-2 years of related experience.
• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology are helpful.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies & procedures.
• This position requires excellent customer service skills.
• Cheerful and energetic individual, motivated with a positive and professional attitude.
• Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
• Ability to multi-task and work in a high volume area.
• Demonstrated effective verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices.
• Requires flexibility in all aspects of work assignments.
• Demonstrated excellent attendance and reliability.
• Exceptional interpersonal skills.
• Communicates effectively.
• Demonstrates active listening.

Why Join Michigan Medicine

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world‑class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday through Friday, 7:00 AM - 7:00 PM. Rotating Saturdays 8:00 AM - 4:00 PM.

We are flexible in scheduling, and request that you are also flexible in working various shifts.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.