Patient Services-Intake Coordinator-New Grads & Experienced Professionals Welcome!

Child-; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with bonus

Comprehensive benefits

Career growth

Team culture

Work-life balance

Meaningful work

Job summary

Child & Family Development in Charlotte, NC, is seeking a full-time Patient Services Intake Coordinator to join our pediatric therapy and testing practice.

You will be the first point of contact, welcoming families, handling scheduling, registrations, and payments, and ensuring a positive experience for children receiving services.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced healthcare setting.
• Excellent attention to detail and organizational abilities.
• Proactive problem-solving and initiative.
• Capable of working independently and as part of a team.

Responsibilities

• Welcome and assist families visiting our offices.
• Schedule appointments and manage calendars.
• Register new patients and maintain accurate records.
• Verify insurance benefits and assist with referrals.
• Collect patient payments and process inquiries.
• Answer phones and respond to family questions.
• Coordinate with therapists, psychologists, and counselors.
• Utilize multiple software systems to support daily operations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem-solving

Independent yet collaborative

Flexibility

Education

Associate degree

Bachelor’s degree

Tools

Scheduling software

Insurance verification software

Registration systems

EHR software

Job description

Child & Family Development is seeking a full-time Patient Services Intake Coordinator to join our growing pediatric therapy and testing practice serving families throughout the Charlotte area.

This position is ideal for someone who enjoys helping people, staying organized in a fast-paced environment, and providing excellent customer service. You will be the first point of contact for many families and play an important role in creating a positive experience for children receiving therapy and testing services.

Why Join Child & Family Development?

• Competitive pay with bonus opportunities
• Comprehensive benefits package
• Opportunities for career growth and advancement
• Supportive team-oriented culture
• Work-life balance focused environment
• Meaningful work helping children and families succeed

What You'll Do

• Welcome and assist families visiting our offices
• Schedule appointments and manage calendars
• Register new patients and maintain accurate records
• Verify insurance benefits and assist with referrals
• Collect patient payments
• Answer phones and respond to family questions
• Coordinate with therapists, psychologists, and counselors
• Utilize multiple software systems to support daily operations

What We're Looking For

• Strong customer service and communication skills
• Ability to multitask in a busy healthcare environment
• Strong attention to detail and organizational skills
• Problem-solving mindset and willingness to take initiative
• Ability to work independently while collaborating with a team
• Flexibility and adaptability to new ways of doing things

Preferred Qualifications

• Medical office experience preferred
• Associate's or Bachelor's degree preferred
• Experience with scheduling, insurance verification, or patient registration preferred

At Child & Family Development, you'll be part of a team dedicated to helping children reach their full potential while building a rewarding career of your own.