Patient Services Front Desk Specialist

Lifepoint Health®; Las Cruces (NM); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical dental vision

401(k) retirement plan

Paid time off

Tuition assistance

Wellness programs

Job summary

Memorial Medical Center, part of Lifepoint Health, is seeking a Front Desk Representative in Las Cruces, NM. You will greet patients, handle check-in/out, collect payments, and log demographic and insurance information into EMR and Clockwise.

The role requires a high school diploma, strong interpersonal skills, accuracy, and the ability to work under pressure in a busy healthcare environment with a focus on patient service and clear communications with clinical staff.

Qualifications

• A high school diploma or equivalent is required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.

Responsibilities

• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Enter demographics and scan patient information into EMR and properly log patient into system
• Verify patient demographic and insurance information, updating as needed
• Collect patient payments
• Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
• Maintain accurate accounting of cash drawer during shift
• Call patients to follow up on their visit to MAUC, as needed
• Maintain cleanliness and functionality of office, particularly lobby and registration area
• Other duties as required

Skills

Interpersonal skills

Critical thinking

Attention to detail

Data entry

Cash handling

Microsoft Office

EMR Clockwise

Education

High school diploma or equivalent

Tools

EMR

Clockwise

Practice management software

Microsoft Office Suite

Job description

Memorial Medical Center, part of Lifepoint Health, is seeking a Front Desk Representative in Las Cruces, NM. You will greet patients, handle check-in/out, collect payments, and log demographic and insurance information into EMR and Clockwise.

The role requires a high school diploma, strong interpersonal skills, accuracy, and the ability to work under pressure in a busy healthcare environment with a focus on patient service and clear communications with clinical staff.