Patient Services Front Desk Lead (Multi-Location)

Healthcare Outcomes Performance Co. (HOPCo); Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Monthly stipend toward ancillary benefi

HSA with company match

401k plan with company match

Employee Assistance Program

Paid Time Off

Paid Holidays

Mileage reimbursement

Job summary

Center for Bone & Joint Surgery is seeking a Front Office Representative for our Royal Palm Beach location, with required travel to Wellington. The role focuses on first-point care, reception duties, and patient registration, with an emphasis on accuracy and courtesy.

The ideal candidate will manage phone systems, verify information, collect co-pays, and maintain a welcoming, efficient front desk environment in a busy medical setting. Strong customer service and multitasking are essential.

Qualifications

• Front office experience including answering phones, greeting patients, and reception duties.
• Ability to verify information and collect patient co-pays.
• Must handle multi-line phone system and work under pressure.
• Excellent multitasking in a fast-paced environment.
• Strong customer service and professional interaction with patients, staff, physicians, and visitors.

Responsibilities

• Answer phones and greet patients.
• Prepare and review standard registration forms.
• Verify information and collect co-pays.
• Manage multi-line phone system.
• Provide friendly, professional patient interactions.

Skills

Front office operations

Phone management

Patient greeting

Reception duties

Attention to detail

Multitasking

Customer service

Professional communication

Job description

Center for Bone & Joint Surgery is seeking a Front Office Representative for our Royal Palm Beach location, with required travel to Wellington. The role focuses on first-point care, reception duties, and patient registration, with an emphasis on accuracy and courtesy.

The ideal candidate will manage phone systems, verify information, collect co-pays, and maintain a welcoming, efficient front desk environment in a busy medical setting. Strong customer service and multitasking are essential.