Patient Services Food and Nutrition Manager

HCA Healthcare; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, prescription, a

Dental and vision coverage

Wellbeing support and counseling

Paid time off and family leave

401(k) with company match

Employee Stock Purchase Plan

Tuition and certification support

Fertility and family building benefits

Life insurance and dependent benefits

Job summary

Houston Northwest Medical Center, part of HCA Healthcare, is seeking a Hospitality Manager, Patient Experience, to oversee daily Patient Services operations. You will ensure patient and staff safety, maintain HACCP standards, and lead as the Nutrition Services leader within an interdisciplinary team.

The role requires supervisory healthcare experience and knowledge of nutrition services. You will manage tray delivery, coordinates with HR for staffing, and drive quality and performance

Qualifications

• Three years of supervisory/management experience in a healthcare setting is required.
• Two years of healthcare Clinical Nutrition experience is preferred.
• Food protection management certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.) is preferred/required.
• RD/LD or CDM certification is preferred.

Responsibilities

• Oversee daily operations of Patient Services to ensure patient and employee satisfaction, safety, and HACCP guidelines are maintained.
• Manage the patient tray delivery system.
• Coordinate daily floor stock delivery and monitor costs with financial reporting.
• Lead performance improvement and quality control programs for Food and Nutrition Services.
• Hire, train, coach, and counsel staff per hospital HR policies.
• Ensure timely completion of required documentation; ensure HACCP and regulatory compliance (TJC, CMS).
• Participate on hospital committees and act as on-site administrator for the Patient Computer system with IT&S liaison.
• Oversee department temperature monitoring system and be a nutrition information resource.
• Promote a patient-first philosophy and engage in service recovery as needed.
• Provide staff education and coordinate preceptors for Dietetic Interns; conduct leadership development activities.

Education

Bachelor's degree in Nutrition or Dietetics Preferred

Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)

Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred

Job description

Do you have the career opportunities as a Patient Services Food and Nutrition Manager you want with your current employer? We have an exciting opportunity for you to join Houston Northwest Medical Cent which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The Hospitality Manager, Patient Experience is responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

Major Responsibilities

• Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.
• Responsible for overall operation and management of the patient tray delivery system.
• Responsible for coordination of daily floor stock delivery. Monitors costs and provides financial reports as needed.
• Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services.
• Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies.
• Responsible for ensuring all required documentation is completed in a timely manner.
• Responsible for ensuring compliance with HACCP guidelines and regulatory standards such as TJC, CMS, etc.
• Participates on hospital committees
• Oversees Patient Computer system, is on-site administrator and liaison with IT&S department.
• Oversees Department temperature monitoring system.
• Acts as a resource and/or expert in food and nutrition information
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary
• Provides education support for staff, ensures necessary certifications are maintained.
• Coordinates facility preceptors for Dietetic Interns.
• Coordinates and/or performs a variety of staff development functions to include but not limited to: department specific needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities
• Attend Leadership development seminars, WebEx, conferences as available.
• Complete identified leadership development training in HealthStream
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

What qualifications you will need

• High School Diploma or GED Required
• Bachelors degree in Nutrition or Dietetics Preferred
• Minimum of three years supervisory/management experience in healthcare setting Required
• Minimum of two years healthcare Clinical Nutrition experience Preferred
• Food Protection Management Certification (ServeSafe, NRFSP, Always Food Safe, Above Training, 360 Training, Prometric, etc.)
• Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.