Patient Services Financial Counselor, Full-Time (Sacramento)

Sacramento Behavioral Healthcare Hospital; Sacramento (CA); Vor Ort; USD 54.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision Insurance

Dental Insurance

401K Retirement Plan

Healthcare Spending Account

Life Insurance

Short and Long-Term Disability

PTO Plan with Holiday Premium Pay

Zusammenfassung

Sacramento Behavioral Healthcare Hospital is seeking a Financial Counselor to bridge patients, families, and the business office. You will guide patients through insurance options, Medi-Cal and other assistance programs, and coordinate admissions and billing processes.

This full-time role requires strong communication, attention to detail, and the ability to work across departments in a fast-paced healthcare setting.

Qualifikationen

• High school diploma or equivalent required.
• Two years of healthcare experience preferred.
• Two years of insurance verification experience preferred.
• Experience with Medi-Cal/Healthcare insurance verification and billing preferred.
• Knowledge of CPT/ICD-10 coding required.
• Understanding of medical terminology and patient financial responsibility.

Aufgaben

• Welcome and interview patients or families to collect personal and insurance information.
• Arrange admissions and ensure all paperwork is completed accurately.
• Verify insurance coverage and communicate details to relevant departments.
• Provide clear financial counseling before admission.
• Assist with Medi-Cal eligibility and other financial assistance programs.
• Coordinate with county offices for TAR and follow up on payments.
• Support collections by handling billing inquiries and resolving balances.
• Collaborate with the business office to reduce denials and improve reimbursements.
• Maintain accurate records and respond to inquiries promptly.
• Perform other duties to support admissions and billing operations.

Kenntnisse

Customer service

Communication skills

Attention to detail

Team collaboration

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

POSITION TITLE:

Financial Counselor

REPORTS TO (TITLE):

Business Office Manager

PAY SCALE:

$26.00-$30.55

SCHEDULE BEING OFFERED:

1 Full-time position

• Mon, Tue, Fri, Sat, Sun 7:00 AM - 4:30 PM

OR

• Mon, Tue, Fri, Sat, Sun 11:00 AM - 7:00 PM

Our Mission

At our healthcare facility, we believe that compassionate care extends beyond the bedside - it includes guiding patients and their families through the often-complex world of healthcare finances. Our mission is to ensure every patient feels informed, supported, and empowered when making financial decisions about their care. We value empathy, accuracy, and teamwork, and we work every day to make the patient experience as smooth and stress-free as possible.

The Impact You'll Make

As a Financial Counselor, you will be the bridge between patients, their families, and our business office. Your work will directly impact how patients access care, understand their financial options, and navigate insurance or assistance programs. By ensuring accurate admissions, clear communication, and proactive financial guidance, you’ll help reduce billing issues, improve reimbursement rates, and create a more positive patient journey.

What You'll Do

• Welcome and interview incoming patients or their families to gather essential personal and insurance information.
• Arrange and coordinate patient admissions, ensuring all required paperwork is completed accurately and on time.
• Verify insurance coverage and communicate admission details promptly to relevant departments.
• Provide clear, compassionate financial counseling to patients and authorized family members before admission.
• Assist patients with Medi-Cal eligibility, applications, and other financial assistance programs.
• Contact county offices for Treatment Authorization Requests (TAR) and follow up on payment status.
• Support collections efforts by addressing billing inquiries and helping resolve outstanding balances.
• Collaborate with the business office to reduce claim denials and increase reimbursement rates.
• Maintain accurate records and respond promptly to patient and staff inquiries.
• Perform other duties as assigned to support the smooth operation of the admissions and billing process.

Requirements

What You'll Bring:

Knowledge And Experience

• High school degree or equivalent
• Two years of healthcare experience
• Two years of insurance verification experience
• Experience with Medi-Cal/Healthcare insurance verification and billing preferred.
• Knowledge of CPT/ICD-10 coding required.
• Thorough knowledge of medical terminology.
• Knows what a copay, coinsurance, deductible and an out-of-pocket maximum are
• Knows how these affect claim adjudication and patient responsibility
• Knows how to calculate patient’s estimated responsibility based on benefits and scheduled procedure(s) using Excel
• Knows how to read and interpret insurance benefits
• Current Handle with Care (or obtained within the first 30 days of hire).
• Current BLS Certification (or obtained within first 30 days of hire)

Skills And Abilities

• Previous experience in healthcare admissions, billing, or customer service required.
• Strong customer service skills with a patient-first mindset.
• Good PC skills, including proficiency with Microsoft Office and data entry systems.
• Excellent communication and interpersonal abilities, with a talent for explaining complex information clearly.
• High attention to detail and accuracy in handling sensitive information.
• Ability to work collaboratively with multiple departments in a fast-paced environment.

Physical Requirements

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift fifteen (15) pounds.

Why You'll Love It Here

• Be part of a mission-driven healthcare team that values compassion, integrity, and teamwork.
• Competitive salary and comprehensive benefits package.
• Opportunities for ongoing training and professional development.
• Supportive work environment where your contributions are recognized and valued.
• Flexible scheduling options to support work-life balance.

We are an equal opportunity employer and celebrate diversity. We welcome applicants from all backgrounds and experiences.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Life Insurance (Supplemental life, term, and universal plans are also available)
• Short and Long-Term Disability
• PTO Plan with Holiday Premium Pay