Patient Services Coordinator Supervisor

State of Oklahoma; Oklahoma; On-site; Full time

Job summary

The State of Oklahoma is seeking a Patient Services Coordinator Supervisor for its Veterans Affairs Department. This role involves coordinating veteran patient admissions and services, acting as an advocate for patients, and working closely with various stakeholders to ensure veterans receive the benefits they deserve. Ideal candidates will have experience in health benefits and admissions, strong communication skills, and a commitment to serving the veteran community.

Benefits

Health, Dental, and Vision Insurance

401K with retirement benefits

Paid Time Off including Sick Leave

Qualifications

• Experience with health benefits and insurance claims is crucial.
• Four years of experience in admissions and benefits administration is required.
• Knowledge of federal and state statutes related to veterans' benefits.

Responsibilities

• Coordinate patient admissions and services for veteran clients.
• Advocate for veterans in benefits claims with federal and state agencies.
• Assess financial data and advise on maintenance charges.

Skills

Communication

Problem Solving

Advocacy

Technical Assistance

Education

3 years in health benefits or insurance claims

4 additional years in admissions or benefits administration

Job description

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This range is provided by State of Oklahoma. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.50/hr - $44,721.85/hr

Job Posting Title

Patient Services Coordinator Supervisor

Agency

650 DEPARTMENT OF VETERANS AFFAIRS

Supervisory Organization

Norman Veterans Home

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Patient Service Coordinator Supervisor salary $44,721.85 ($21.50 hourly)

Monday through Friday 8:00am to 4:30pm

Biweekly benefit allowance for 2025 as follow

Health, Dental, Vision, Disability, Life Insurance, Supplemental Life Insurance, Dependent Life Insurance, Flexible Spending and Daycare Account

Employee only $376.79

Employee & Spouse $687.62

Employee, Spouse & Child $820.98

Employee, Spouse & Children $913.92

Employee & Child $510.15

Employee & Children $603.09

Retirement

Pathfinder is a 401K with 3 plan choices

Standard: 4.5% we put in 6%

High: 7% we put in 7%

Customized -You have the opportunity to put in any amount over 4.5% or 7%. We put in 6% for anything less than 7% and 7% for anything above 7%.

You vest 20% each year.

1 year - 20% vested

2 years - 40% vested

3 years - 60% vested

4 years - 80% vested

5 years - 100% vested.

Longevity bonus

Longevity begins after 2 years. You receive your first longevity payment in the pay period of your 2nd anniversary date.

Longevity will increase every 2 years: $250.00

At least 4 years but less than 6 years $426.00

At least 6 years but less than 8 years $626.00

At least 8 years but less than 10 years $850.00

At least 10 years but less than 12 years $1,062.00

At least 12 years but less than 14 years $1,250.00

At least 14 years but less than 16 years $1,500.00

At least 16 years but less than 18 years $1,688.00

At least 18 years but less than 20 years $1,900.00

At least 20 years $2,000.00

(For each additional 2 years of service after the 20 years, an additional $200 shall be added to the account stated for 20 years of service.)

Paid time off

Annual leave

• 1-5 years - 15 days a year possible - 4.62 hours biweekly (based on hours worked 0.057692 per minute)
• 5-10 years - 18 days a year possible - 5.54 hours biweekly (based on hours worked 0.069231 per minute)
• 10-20 years - 20 days per year possible - 6.15 hours biweekly (based on hours worked 0.076923 per minute)
• 20 years plus - 25 days per year possible - 7.69 hours biweekly (based on hours worked 0.096154 per minute)
  
  

Sick leave: 15 days a year possible - 4.62 hours biweekly (based on hours worked 0.057692 per minute)

Maximum accruals and payouts

0 to 5 years Maximum accruals 360 hours Maximum payout 240 hours

5 to 10 years Maximum accruals 784 hours Maximum payout 640 hours

10 to 20 years Maximum accruals 800 hours Maximum payout 640 hours

Over 20 years Maximum accruals 840 hours Maximum payout 640 hours

Holiday leave

11 holidays accrued yearly to use within 6 months after accrual date.

Admin Weather leave

All ODVA employees are considered essential personnel. ODVA employees are required to work during inclement weather. You will accrue up to 8 hours per day or 32 hours total of admin leave if you are working during inclement weather to use within the 6 months from the date of accrual.

Military Leave

Military leave with pay is limited to thirty (30) days, specifically two hundred forty (240) hours of pay within a federal fiscal year, beginning October 1 and ending September 30. The employee must furnish the Appointing Authority the appropriate "military orders" which instructs the employee to report for active duty.

Job Description

Basic Purpose

Positions in this job family are involved in the coordination of admissions of patients and patient related services. Incumbents serve as advocates between the center/veteran and U.S. Department of Veterans Affairs to maximize services and benefits to the veteran/patient, their families and the agency. The positions in this job family are located at state veterans' centers. They provide advocacy services and serve in a liaison role between the patient and federal and state agencies and play a key role in federal fund reimbursement and patient collections.

Typical Functions

The functions performed in this job family will vary by level, unit and organization, but may include the following:

• Coordinates patient admissions and services for veteran clients, to include final determination of qualifications for benefits, patient relations, patient benefit programs and/or transaction records; advises departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information and other patient matters; assesses maintenance charges upon admission based on all sources of income and any non-reimbursed medical expenses.
• Completes required actions for reimbursement of funds; coordinates and plans all U.S. Department of Veterans Affairs reports for per diem reimbursement. Prepares and files claims for VA pension and compensation and other entitlements for veterans to include Social Security benefits, Railroad Retirement, Civil Service, Military retirement, etc, ensuring compliance with federal and state laws, rules and regulations.
• Counsels with patients and families; interviews veteran applicants, refers applicants to appropriate department heads; conducts background investigations verifying financial status, military retirement and military eligibility; schedules appointments with licensed medical professionals; analyzes financial data to access maintenance charges in accordance with agency policy and advises veteran/family and other departmental officers of final computation; acts as agency liaison with other state agencies, public facilities and other organizations in matters pertaining to veteran clients.
• May act on behalf of the institution as Veterans Administration and Social Security appointed payee to include responsibility for maintenance of accounts and records for incompetent veterans; prepares annual accounting as required by federal agencies.
• Develops and implements policies and procedures relating to patient services. Gathers information and prepares daily patient census reports for management and other statistical reports as necessary.
  
  

Level Descriptor

Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others. This is the specialist level where employees are assigned responsibilities for performing duties with a high degree of freedom and independence involving advanced level of technical expertise in providing benefits and services to veterans or other activities involving greater responsibility or accountability than is normally associated with positions at the career level. Responsibility may include supervision of support personnel

or provide guidance and training to others.

Knowledge, Skills, Abilities And Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of federal and state statutes, rules and regulations pertaining to veterans' benefits and programs, Social Security payment, billing of patients care charges; of admitting and benefit counseling and interviewing techniques. Ability is required to communicate effectively, both orally and in writing; to follow written and oral instructions; and to use various software and agency specific programs; to establish and maintain effective working relationships with others, to organize and conduct several activities simultaneously: to maintain a full range of residents

accounts; to perform highly independent work; and to exercise sound judgment in analyzing complex situations and adopting appropriate courses of action.

Education and Experience

Education and Experience requirements at this level consist of three years of health benefits, insurance claims, admissions, bookkeeping, technical accounting or closely related work plus four additional years of experience in admissions and/or claims and benefits administration in long-term care or medical

institution; or an equivalent combination of education and experience, plus four additional years of experience in admissions and/or claims and benefits administration in a long-term care or medical institution

Special Requirements

The Oklahoma Department of Veterans Affairs has determined that some positions in this job family are safety sensitive as defined by 63 O.S. Â

• 427.8.
  
  

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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