Patient Services Coordinator, Plastics

Astera Cancer Care; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Surgical Clinic (TSC) is seeking a Patient Services Coordinator in Mt. Juliet, TN to deliver outstanding front desk service and support multiple physicians' schedules.

You will greet patients, verify insurance, schedule appointments, manage records in EMR, and handle cash receipts while upholding HIPAA standards in a fast-paced environment. Training provided.

Qualifications

• Front office duties, check-in, copays, and directing patient flow.
• Verify demographics and insurance; obtain referrals and authorizations.
• Maintain EMR records and ensure HIPAA compliance.

Responsibilities

• Check in patients and visitors; collect copays and balances.
• Verify insurance; obtain referrals and prior authorizations.
• Schedule appointments for multiple physicians; manage calendars.
• Answer multiline phone system and transfer calls as needed.
• Maintain patient records in EMR; scan and file documents.
• Process payments and reconcile at end of day.

Skills

Verbal comms

Written comms

Customer service

Organizational skills

Multitasking

HIPAA compliance

Education

High School Diploma or GED

Job description

## Patient Services Coordinator, PlasticsApplylocations: TNO - TSC - Mt. Juliet Lett Center | Mt. Juliet, TNtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-0000024454The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.**Job Description:**The Patient Services Coordinator provides excellent customer service both in person and over the phone, greets patients and visitors upon their arrival at the clinic, schedules appointments, maintains medical records, verifies insurance, and ensures that all experiences with our office meet a superior standard. Recognizing that surgery is a stressful time, it is crucial to confidently offer exceptional customer service.ESSENTIAL FUNCTIONS:* Perform front office duties, including checking in patients and visitors, collecting copays, deductibles, and self-pay balances, directing patient flow to ensure clinic efficiency, and monitoring the waiting room.* Verify demographics and insurance; obtain referrals and authorizations prior to visits.* Complete end-of-day reports, reconcile all collected payments, and submit reports to the central billing office or clinic manager.* Send appointment-related paperwork and letters to patients.* Call patients prior to their appointments to confirm scheduling and provide clear instructions on how to locate the clinic, including details about parking, building entry, and directions within the facility.* Process retail sales, collect associated fees, and document transactions across multiple platforms (IMS, Square, eCW).* Schedule appointments and maintain clinic schedules for multiple physicians.* Manage a multiline phone system, gathering information and transferring calls appropriately.* Maintain patient records, including scanning and filing documents into the EMR system in compliance with HIPAA guidelines.* Distribute dictated office notes and letters to referring offices.* Perform general administrative tasks, including data entry, copying, faxing, and emailing.* Perform other related duties as assigned.KNOWLEDGE, SKILLS & ABILITIES:* Good verbal and written communication skills.* Ability to work productively and effectively in a fast-paced environment.* Strong organizational skills and attention to detail.* Excellent customer service skills.**EDUCATION & EXPERIENCE:**High School Diploma or GED is required.