Patient Services Coordinator - Per Diem

ConvenientMD; Portsmouth (NH); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) match

Purdue Global education benefits

Urgent care for team

Job summary

ConvenientMD in Portsmouth, NH is seeking a Patient Services Coordinator to be the first friendly face patients encounter for virtual care. You will register new patients, update records, collect payments, and support both virtual and in-person receptionists to ensure a seamless patient experience.

This in-office role offers free parking, a gym with Pelton bikes and showers, tea and coffee stations, standing desks, and a collaborative team environment.

Qualifications

• Must be a proactive and confident communicator, able to manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail are essential for accurate patient records and scheduling.
• Experience with HIPAA privacy guidelines and patient data handling is preferred.

Responsibilities

• Register patients and update records for virtual care.
• Collect payments and process insurance co-pays and charges.
• Coordinate between virtual and in-person receptionists to maintain smooth patient flow.
• Assist clinicians and support staff with workflow to improve patient experiences.

Skills

Proactive communication

Detail oriented

Team player

Organizational skills

HIPAA awareness

Education

High School Diploma

Tools

Microsoft Office

Zoom

Job description

Portsmouth, New Hampshire, United States

The Opportunity

Looking to make a real difference in healthcare while building a rewarding career? As a Patient Services Coordinator in our Clinic Support Center, you’ll be the first friendly face patients encounter when they reach out for virtual care. You’ll work closely with our clinical team to ensure smooth, efficient patient interactions. From registering new patients and updating records to collecting payments and assisting those in need, your role is essential in delivering exceptional care.

In addition to serving our virtual patients, you’ll support in‑person Medical Receptionists, helping them manage patient flow during busy times. Whether you’re just starting your career in healthcare or looking to grow in customer service, this is an ideal role for someone who enjoys working with people, staying organized, and multi‑tasking in a fast‑paced environment.

Please note that this position is an in‑office role. Our new office is located in Portsmouth, NH and offers free parking, a gym with Pelton bikes and showers, tea and coffee stations, as well as standing desks for each employee.

Why You’ll Love This Role

• Kickstart Your Career: Perfect entry point for those looking to grow in healthcare or customer service.
• Collaborative Environment: Be a vital part of a supportive team that values clear communication and patient care.
• Variety & Impact: Engage with patients virtually, manage registration, payments, and work alongside healthcare professionals to ensure a seamless experience.

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance over the phone.
  • Serve as first touchpoint for patients seeing care, greet patients with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required virtual forms with accurate information.
  • Assign patients to the correct virtual Provider.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co‑pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow‑up on patient balances, and ensure timely patient payments.
• Virtual Flow & Coordination: Collaborate with the healthcare team to ensure seamless patient flow and efficient operations, contributing to a positive and organized experience.
  • Answer and direct phone calls in a professional and timely manner.
  • Manage patient reservations and registration, optimizing patient satisfaction and provider schedules.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Communication Hub & Support for Clinics: Act as a central communication hub between virtual and in‑person receptionists, promoting a cohesive and coordinated patient care experience.
  • Monitor and proactively provide support to in‑person Medical Receptionist in shared Teams channel.
  • Liaise between clinic and VUC, providing load balancing support, ultimately ensuring patient wait time remains low both virtually and in‑person.
• CMD Technology & Offerings Expert:
  • Support remote Providers with logistics and technical difficulties.
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability

• Our Virtual Urgent Care is open from 6:00 am–8:00 pm EST. Shifts begin at 6:00 am, 7:00 am, and 7:45 am.
• Must be able to work 12‑hour shifts in consecutive and or non‑consecutive days.
• Flexibility to work nights, weekends, holidays.

Who You Are

• Education: High School Diploma required.
• Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail‑oriented with excellent organizational skills. Ability to juggle and prioritize multiple high‑priority tasks and handle a fast‑paced work environment.
• Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software as well as Zoom, which is used for virtual visits.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self‑motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem‑solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

Pay Transparency

In order to maintain equity among team members, ConvenientMD has established defined salary ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the base salary for this role within this region. Some positions may also offer additional incentive opportunities based on metrics or performance, depending on the role. We encourage you to apply even if your desired compensation falls outside of the listed range.

Pay Range for this Position

$20,000 – $25,000 USD

Why You’ll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short‑term disability, and optional pet insurance
• 401(k) match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

As set forth in ConvenientMD’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This job requires you to be in our Portsmouth headquarters. Please confirm you understand this requirement and are local to the area.