Patient Services Coordinator — Medical Reception

Allscreens Nationwide Ltd; Washington; On-site; USD 25,000 - 36,000; Full time

Job summary

A medical practice receptionist role with Allscreens Nationwide Ltd is seeking a friendly, professional first point of contact for patients and visitors. You will handle enquiries, book appointments, and triage to the right clinicians, while maintaining patient confidentiality and accurate records.

Responsibilities include answering calls, processing requests, supporting recalls and audits, and collaborating with the care team to ensure smooth patient journeys in a compliant, welcoming

Qualifications

• Provide friendly, professional and welcoming service to patients and visitors.
• Handle patient enquiries promptly and courteously, face-to-face and over the phone.
• Maintain high standards of customer service at all times.
• Maintain confidentiality and handle information securely per governance rules.

Responsibilities

• Answer incoming calls promptly and professionally.
• Book, cancel and rearrange appointments per procedures.
• Direct patients to the appropriate clinician or service.
• Process prescription requests and update records accurately.
• Support recalls, audits and practice initiatives.
• Keep reception area tidy, welcoming and professional.
• Comply with GDPR and NHS information governance requirements.
• Communicate changes to colleagues to ensure continuity of service.

Skills

Communication skills

Telephone handling

IT literacy

Confidentiality

Teamwork

Tools

EMIS Web

Job description

A medical practice receptionist role with Allscreens Nationwide Ltd is seeking a friendly, professional first point of contact for patients and visitors. You will handle enquiries, book appointments, and triage to the right clinicians, while maintaining patient confidentiality and accurate records.

Responsibilities include answering calls, processing requests, supporting recalls and audits, and collaborating with the care team to ensure smooth patient journeys in a compliant, welcoming