Patient Experience Coordinator

Allscreens Nationwide Ltd; Ware (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Allscreens Nationwide Ltd in Ware is seeking a capable receptionist/administrative assistant to support the Practice with general admin and reception duties. You will handle telephone, face-to-face and electronic enquiries, book or amend appointments, register new patients, and help patients access our services and the wider community.

You will also process mail and paper correspondence, maintain filing and information systems, support charting and scanning, and assist with data entry and

Qualifications

• Register new patients and check details for accuracy.
• Process and distribute paper correspondence and mail.
• Perform data entry and maintain filing systems per procedures.
• Provide clerical support including word processing and scanning.
• Keep reception area tidy and support team during leave.

Responsibilities

• Receive patients and direct enquiries to the appropriate health professional.
• Book, edit or cancel appointments and recalls.
• Manage incoming messages and relay information to relevant staff.
• Maintain patient records and ensure secure filing.
• Support with scanning, referrals and reports as required.

Skills

Communication skills

Customer service

Organisational skills

Data entry

Word processing

Filing

Job description

Allscreens Nationwide Ltd in Ware is seeking a capable receptionist/administrative assistant to support the Practice with general admin and reception duties. You will handle telephone, face-to-face and electronic enquiries, book or amend appointments, register new patients, and help patients access our services and the wider community.

You will also process mail and paper correspondence, maintain filing and information systems, support charting and scanning, and assist with data entry and