Patient Services Coordinator - Medical Office

Nebraska Methodist Health System; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Job summary

Nebraska Methodist Health System in Omaha, NE, is seeking a patient access/clerical role at Methodist Physicians Clinic – West Dodge Medical Plaza. Work hours are Monday–Friday, 8:30am–5pm, with duties including greeting patients, registering them, and coordinating with doctors, nurses and staff.

The role requires a high school diploma or GED and at least 6 months of customer-service experience; BLS is preferred. Proficiency with EMR systems and scheduling software is expected.

Qualifications

• High School Diploma or GED required.
• 6 months previous customer services experience preferred.
• American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service.
• Prepares records for office visits by reviewing EMR/chart contents to accelerate patient care.
• Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Distributes written communication and documents (forms, letters, mail) accurately.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”

Skills

Communication skills

Customer service

Computer literacy

Team player

Confidentiality

Multitasking

Reading/writing

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

Nebraska Methodist Health System in Omaha, NE, is seeking a patient access/clerical role at Methodist Physicians Clinic – West Dodge Medical Plaza. Work hours are Monday–Friday, 8:30am–5pm, with duties including greeting patients, registering them, and coordinating with doctors, nurses and staff.

The role requires a high school diploma or GED and at least 6 months of customer-service experience; BLS is preferred. Proficiency with EMR systems and scheduling software is expected.