Patient Services Coordinator Lead

UVA Health; Gainesville (AL); On-site; USD 49,594,000 - 77,146,000; Full time

Job summary

UVA Health seeks a Patient Services Coordinator Lead to manage outpatient front office operations, schedule and register patients, verify eligibility, and secure necessary authorizations. The role trains new staff and coordinates with revenue cycle to support timely billing and collections.

The position emphasizes strong customer service, knowledge of medical terminology, and proficiency with Windows and Microsoft Office in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• Associate’s Degree or equivalent combination preferred.

Responsibilities

• Schedules and registers patients for the outpatient clinic.
• Verifies eligibility and secures pre-authorizations/referrals/pre-certifications as needed.
• Trains new Patient Service Coordinator team members.
• Oversees daily front office operations and throughput; leads front office meetings.
• Acts as liaison with revenue cycle staff; ensures timely billing and appropriate collections of co-pays.
• Maintains coverage for front office and communicates issues to clinic leadership.
• Performs other duties as directed by supervisor or clinic leader.

Skills

Medical terminology

Verbal & written communication

Customer service

Insurance knowledge

Windows

Microsoft Office

Education

High School Diploma or GED

Associate’s Degree or equivalent

Tools

Windows

Microsoft Office

Job description

Patient Services Coord Lead

Job Code: PF1240

ABOUT US

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

JOB TYPE

Classification: Non Exempt

Supervises Positions:

JOB SUMMARY

The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:Schedules and registrars patients for the outpatient clinic. Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary Trains new Patient Service Coordinator team members Responsible for daily operations of the front office, quality and outcomes of front office processes and responsibilities, along with leading front office throughput.Serves as a liaison with revenue cycle staff Ensures timely billing and appropriate collections of co-pays, etc. Leads any staff meetings/huddles for front office staff, owns schedule and ensuring coverage for front office as appropriate, and serves as a liaison with supervisor or clinic leader for any front office issues.Perform other job-related duties as directed by the Supervisor or clinic leader.

QUALIFICATIONS

Education:

High School Diploma or GED required. Associate's Degree or equivalent combination of education and experience preferred.

Experience:

Minimum of 2 years of related experience (admitting, business office, scheduling) required. Previous leadership experience preferred. Refer to the Life Support Training Policy for additional details.

Licensure:

None

Additional Skills/Requirements Required:

Knowledge of basic medical terminology. Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills. Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.

Additional Skills/Requirements Preferred:

Proficiency in Windows and Microsoft Office preferred.

Competencies:

• Communications: Communicates effectively with all levels of clinic staff and visitors.
  • Greets and assists visitors to the department.
  • Answers all incoming telephone calls and provides accurate information as needed.
  • Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• Teamwork: Works within a team to achieve patient and team goals.
  • Shares and initiates regular and professional communication with co-workers.
  • Facilitates and participates in regular staff meetings.
  • Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
  • Resolves conflicts independently, as appropriate.
  • Accepts responsibility for actions and acts positively upon feedback from others.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code:

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

OTHER

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No
• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $17.04 - $25.26 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.