Patient Services Coordinator

Hennepin Healthcare; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hennepin Healthcare in Minneapolis, MN is seeking a patient services receptionist for the Emergency Department. The role is 0.90 FTE with a 9:00 PM to 7:30 AM shift, in-person, nights and every other weekend.

You will greet patients and families, coordinate admissions/transfers, and support unit operations and communications within EPIC. Required are at least one year of office/clerical experience; a willingness to learn Epic; proficiency in Microsoft Office; strong communication and teamwork

Qualifications

• Minimum 1 year of office/clerical experience or an approved equivalent combination of education and experience.
• Preferred Epic experience and basic computer skills with Microsoft Office.
• Ability to communicate clearly and work well with diverse patients and teams.

Responsibilities

• Serve as central point of communication for the unit.
• Provide customer service to patients, visitors and staff.
• Coordinate admissions, transfers and discharges within EPIC.
• Assist with unit communications and supplies management.
• Support nursing unit efficiency and receptionist duties.
• Maintain basic computer functions and help navigate the health record system.

Skills

Microsoft Office

Communication skills

Customer service

Multitasking

Education

Approved education

Tools

Epic EMR

Job description

JOB DETAILS Department: Emergency Department FTE: 0.90 (70 hours per pay period) Shift Hours: 9:00 PM - 7:30 AM Shift(s): Nights and Every Other Weekend Shift Length: 10 hours Location: In-Person Purpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

RESPONSIBILITIES

• Functions as a central point of communication for the unit
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
• Performs general receptionist duties
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
• Provides basic technical support and maintenance of computer functions
• Serves as a resource for health care team members, to assist them in navigating the electronic health record
• Monitors, facilitates, and acts on orders

QUALIFICATIONS

Minimum Qualifications:

• One year office clerical experience
• -OR-
• Approved education
• -OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Basic computer skills including experience with an electronic health record, Epic experience
• One year of related experience in a similar healthcare (hospital/ inpatient) environment

Knowledge/ Skills/ Responsibilities:

• Proficient in Microsoft Office
• Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
• Knowledge of medical terminology
• Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
• Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
• Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations