Patient Services Coordinator III

Massachusetts General Hospital; Newton (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare organization where you will play a vital role in ensuring the smooth operation of clinical services. This position involves a mix of administrative and clinical functions, allowing you to support both patients and healthcare professionals effectively. With a focus on teamwork and innovation, you will contribute to a mission-driven environment dedicated to exceptional patient care and groundbreaking medical discoveries. If you are organized, tech-savvy, and passionate about making a difference, this opportunity is perfect for you.

Qualifications

• 3-5 years of office experience required.
• Strong technology skills with MS Office suite.

Responsibilities

• Perform administrative duties related to patient visits.
• Assist with scheduling and maintain appointment records.
• Provide guidance to office staff.

Skills

MS Office (Outlook, Word, Excel, PowerPoint)

Office Operations Knowledge

Effective Communication Skills

Organizational Skills

Problem-Solving Skills

Education

High School Diploma or Equivalent

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule: Monday-Friday 7:30am - 4pm
No weekly weekend requirement
A few Saturdays/year- coverage rotation for Saturday vacations.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor, oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education: High School Diploma or Equivalent required

Experience: Office experience 3-5 years required

Knowledge, Skills, and Abilities:

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards, understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage non-routine calls and solve routine issues.
• Effective written and verbal communication skills, including composing/editing emails, memos, and letters.
• Good organizational and time management skills to handle multiple tasks and follow protocols.
• Ability to proofread and edit documents.

Additional Job Details

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 2014 Washington Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework:

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.