Supervisor - Program Management

University of British Columbia; United States; Remote; USD 44,000 - 66,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match

Tuition reimbursement Flexible work环境

20 Days PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

University of British Columbia is seeking a Supervisor – Program Management to lead day-to-day program activities and supervise a team of employees. This role may be client facing and involves developing policies, procedures, and work plans while managing staffing, training, and performance improvements.

The position requires 5+ years in related fields, strong leadership, and ability to travel as needed, with remote work options available.

Qualifications

• Associate or Bachelor’s degree in relevant discipline or equivalent work experience.
• Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred
• Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required.
• Customer service experience required
• Call center experience preferred
• Strong computer skills with specific aptitude in Microsoft Office
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to lead and develop a successful team required
• Ability to work a flexible schedule

Responsibilities

• Manage day-to-day activities per the scope of work, program, and standard operating procedures within the contracted budget.
• Understand and actively enforce program guidelines and project specific procedures (PSPs).
• Manage day-to-day activity of the program operation, including supervision of staff.
• Assist in developing program metrics and identifying efficiencies.
• Monitor program metrics to ensure adherence to program SLAs.
• Resolve complex cases.
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
• Create new and/or update training materials and PSPs as needed.
• Translate decisions and discussions into documented workflow processes.
• Develop current employees and track their compliance to quality, service, and program standards.
• Conduct, at minimum, monthly team meetings with meeting agendas and minutes.
• Assist with presentation of program information to internal and external customers.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
• Coordinate with manager(s) to set goals and expectations for the team to ensure task completion.
• Other duties as assigned.
• Ability to travel as needed
• Actively participates in in-person and virtual meetings/events (internal and external)

Skills

Customer service

Verbal and written communication

Analytical thinking

Leadership

Microsoft Office

Call center experience

Flexible schedule

Education

Associate or Bachelor’s degree in relevant discipline

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Cross Functional All Virtual Locations, Home Based Position, USA, Remote, US

Salary Range: $43,888.00 To $65,625.00 Annually

As a pharmaceutical support industry leader , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Description

The Supervisor – Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of employees. Position may be client facing. Works with the Program Manager to develop policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct reports. Recognizes, recommends, and implements operational improvement.

Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency

Specific job duties

• Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget.
• Ability to understand and actively enforce program guidelines and project specific procedures (PSPs).
• Manage day-to-day activity of the program operation, including supervision of staff.
• Assist in developing program metrics and identifying efficiencies
• Monitor program metrics to ensure adherence to program SLAs
• Resolve complex cases.
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
• Create new and/or update training materials and PSPs as needed.
• Translate decisions and discussions into documented workflow processes.
• Develop current employees and track their compliance to quality, service, and program standards.
• Conduct, at minimum, monthly team meetings with meeting agendas and minutes.
• Assist with presentation of program information to internal and external customers.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
• Coordinate with manager(s) to set goals and expectations for the team to ensure task completion.
• Other duties as assigned.
• Ability to travel as needed
• Actively participates in in-person and virtual meetings/events (internal and external)

Supervisory Responsibility

1 –20 Direct Reports

Skills and Qualifications

• Associate or Bachelor’s degree in relevant discipline or equivalent work experience
• Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred
• Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required.
• Customer service experience required
• Call center experience preferred
• Strong computer skills with specific aptitude in Microsoft Office
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to lead and develop a successful team required
• Ability to work a flexible schedule

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement Flexible work environment
• 20 Days PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that foster respect for each other, our clients, and our patients.